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Re: Sanderson post# 31356

Saturday, 12/05/2020 5:35:00 AM

Saturday, December 05, 2020 5:35:00 AM

Post# of 34694
Yes, dido. I called Customer Service because my email showed the BOGO but the receipt in the box did not. They told me it was a marketing mistake and only the 70% off should have been applied, not the BOGO. I told them that wasnt my fault and the Customer Service Manager had to pass it along to someone else before emailing me that they would honor the BOGO and ship out the other part of my order Monday. I obviously wasnt pleased by receiving half my order, nor the first line of defense to seem like it was handled appropriately because it was a marketing issue...and the BF deal was not to include the BOGO...but in the end it was worked out and they honored their mistake.
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