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Re: 24601 post# 13702

Tuesday, 10/14/2003 2:18:18 PM

Tuesday, October 14, 2003 2:18:18 PM

Post# of 249238
24601 - I know you weren't. I guess the main point that I was trying to make was that uptake will be a result of how well the user is aware of the product suite, and educated on how well the product may/may not help them. Downloads can't occur unless the downloader/user is educated about Wave's services. I do not see HP making any commitment to educate users on the value of Wave's services. I do not see IBM doing it either.

That is why I keep praying for Mr Softee to make the Wave services and feature/functionality a key part of their new OS. If they do, then I liken it to them forcing you to download upgrades of newer services in order to get the thing that you want to work better, and more securely. If they, or someone like them doesn't force the issue, then I fear that uptake is an education crapshoot, where only the most knoledgable of users will want it. The rest won't even know what they're missing.

That's why I strongly believe that the Enterpise market for Trusted PCs is the right first mover. While I'll buy Steven's statement that if a PC procurement manager was offered a trusted PC for $5 more, why wouldn't they buy it, I'll also say that if there's no services to run on them, or if Wave isn't the only option in town (as we see they aren't in some service areas) that same procurement manager will want to know why they paid the extra $5. So someone will need to be responsible for educating the end-user

Once users see the value of these services in work, I suppose the feeling is that they'll also want these features in the home computer. At least that's the way I see rollout happening. What about the rest of you? How long will this take without a concerted third-party effort, without a concerted behemout marketing and education campaign, without a Microsoft building the service option right into their OS, instructing a pop-up screen to read, 'In order to best use this feature, you will need to turn on your Document Manager service found by ......'


But I digress

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