Computer Learning

[Colt1861Navy]

Microsoft Tech Support Update: How to correct the Windows Update #823559 reoffering conflict.

Colt's note: The method described below worked and also seems to have corrected some of my other problems with IE 6, even though I had done the IE 6 Repairs as per tc. To say I am happy both with the MS solution and with Microsoft's Tech Support for finally getting to the bottom of my problem is an understatement. I am very pleased. I actually received their answer Monday morning but, am just now posting it here.

Hello Colt,

Thank you for contacting Microsoft Update Support.

We apologize for the delay in our response and any inconvenience caused to you because of this. Due to an increased number of requests, our response time is delayed. We appreciate your patience.

I have received your request for support with the Windows Update Site and will be assisting with your issue.

I understand that you are being reoffered the 823559 update from Windows Update site even after you have installed it several times. I realize the importance of getting this issue resolved and look forward to providing you with appropriate assistance.

This issue can occur if some of the system files get corrupted, I am sending you the detailed steps which will help you to resolve the issue with the 823559 update. In order to resolve this issue we have to replace the files MSCONV97.DLL and HTML32.CNV, which I have attached with this e-mail.

To replace the files follow the steps given below:

1. Save the attached file to your Desktop. The file is called Files.ZIP.

2. Now double click on the Files.ZIP file. (You will need an application like WinZip installed on your PC. If you don't have WinZip, you can download it for free from http://www.winzip.com. )

3. Once you double click on the Files.ZIP file, a " WinZip Panel " will appear. From the toolbar select "Actions". From the pull down menu choose "Select All". Click "Extract". An "Extract" panel will appear.

4. Now, we need to browse to the directory in the "Extract To" text box where the files MSCONV97.DLL and HTML32.CNV need to be extracted . Extract the files MSCONV97.DLL and HTML32.CNV to this directory:

C:\Program Files\Common Files\Microsoft Shared\TextConv

5. You should get a popup message asking if you want to replace your current files with the ones you just extracted. Click Yes to overwrite the old files.

6. Once the copy is complete, try the Windows Update site again and let us know if it still offers you the 823559 update.

If anything is unclear in my mail, please feel free to let me know. I am here standing by for an update and its always a pleasure to assist you.

Your feedback is very important to us, to further enhance our support. Please let me know whether the steps resolved your issue or not and by which method?