Friday, January 10, 2020 6:13:39 PM
You should always file your complaint with the DBO, regardless of whether you are trying to resolve your dispute through another forum or process. The DBO relies on your complaints to help us protect consumers, borrowers, investors, and to obtain redress for them when victimized by unlawful, unfair or fraudulent business practices.
The DBO evaluates and reviews complaints and takes appropriate action when it finds violations of the laws and regulations we administer. Enforcement actions may include administrative orders to: stop violations of laws; deny, suspend or revoke licenses; take possession of licensees; suspend or bar individuals from participating in a regulated industry; and levy penalties. The DBO also can file civil actions to stop violations of the laws, appoint receivers over companies and obtain restitution for consumers and penalties against violators.
If the DBO does not have jurisdiction over the matter, we will help direct you to the proper regulatory or law enforcement agency.
https://dbo.ca.gov/file-a-complaint/
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