“I received a single response via email that said to be patient as they were" looking to resolve a zeroes issue" with all the analyzers they recently shipped out.” Ok...so they are working on it per your claim. Get back to us when they respond. So no response yet the company did respond. Have they seen your video? That could help. Evidently, the total canna profile chart worked, but the values showed zeros..
Did you provide the proper product references so the company knows yours was one of the new units shipped?
I would expect all the foundational facts would have been extracted before responding that they are working a zeros issue. Waiting to get more online feedback from disgruntled product recipients of this is the case.
I imagine they've seen the video by now but still no response. hmmm,,..... also its been over three weeks since we've heard from them even with repeated attempts to contact them through the phone and email.
Product serial number was referenced as it has to be to contact them through their onsite portal, but frankly that doesn't seem to matter as they referred to a general problem not one that has to do with our single unit. Believe it or not most consumers probably won't be airing their complaints here as they wouldn't even have knowledge of this forum.
And all attempts to air this problem on facebook have seen our posts removed. hmmmmm...
My posts reflect my own conclusions and are based on my opinions only and on what I believe to be true. Take 'em or leave 'em.
AI
