Wave Systems Corp. (fka WAVXQ)

[Genz2]

‘Couldn’t recognize that fingerprint’ Windows Hello error

There seems to be a lot of time consuming work arounds on the Windows Hello fingerprint reader technology. Seems like Wave VSC 2.0 would have had the kinks like these already worked out. Windows Hello and Wave VSC 2.0 are somewhat similar technologies.

full article at the link.
https://windowsreport.com/fix-couldnt-recognize-fingerprint/

Excerpts:

With the introduction of Windows Hello, Microsoft added a few extra security layers with a few versatile biometric options. The fingerprint scanner is commonly used, and it’s held in high regards when it comes to its security value (look at all those smartphones). Once established, you’ll be able to go past the lock screen with just a touch. However, it seems that the fingerprint recognition failed for some users and they were acquainted with the “Couldn’t recognize that fingerprint” error.

And it hardly works with the same success with other OEMs. Thus, Microsoft Hello and the accompanying sign in options display lots of bugs on Lenovo and Dell laptops. And, for that reason, you’ probably need to re-establish the fingerprint sign-in profile more times than you would like.

2: Use Local account and update Windows

The same reason. If Windows 10 update broke your fingerprint reader and it gives you the “Couldn’t recognize that fingerprint” error, you might look for alternatives. Lots of affected users managed to address the problem but, in exchange, they were able to use the fingerprint only on Local account instead of the Microsoft account.

4.Follow the instructions.

With that, we can conclude this article. We can only hope that these steps helped you resolve the “Couldn’t recognize that fingerprint” error in Windows Hello sign-in. If there is some additional information you consider useful, feel free to share it with us. The comments section is just below.