Saddle Ranch Media Inc (SRMX)

[facts_matter14]

CHAT WITH ATT 6-14-18. MUST READ.

This is real DD.
Believe what you want.
I believe ATT will not be selling the SkiQ by 6-18, as has been promoted on here based on a chat where no substantive questions were asked. As can be seen from the first rep, who knew they were making stuff up so they disconnected when pressed, it's easy to fall into a trap of hearing only what you want to hear and ignoring all of the signs.

All should do their own chats and ask the detailed questions.

After reading this, who still thinks ATT will be selling SkiQ by next week??????

Screenshots and full transcript below.










Full transcript:

AT&T: Hello and welcome to AT&T! I'd be happy to assist you in setting up services. To get started, can you please provide me with your name & the complete address where you would like to connect service?

Oscar: Hi! my name is Oscar. I'm happy to help. Can I have your name, please?

Me: Hi. Not sure if I have reached the correct department, but I have heard from a friend that ATT will start selling a 5G Super Router, I believe it's called SkiQ, by June 18, 2018. I want to become and ATT customer and purchase this router. Can you assist with this?

Oscar: Sure, no worries!

Oscar: We will be more than happy to help you setting up your new service with this amazing router1

Me: Oh good, so you will be selling the SkiQ now?

Me: How much is it and how do I get it?

Oscar: Yes, but let me tell you how this will work.

Oscar: Actually, it will be for free when we set up new service and we will need to write down a note in the third step of the check out so the tech will bring it to your home. How does it sound?

Me: Well that's fine, but I need to confirm we are talking about the correct equipment.

Me: What router are you referencing?

Oscar: Yes, we are speaking about the 5G Super Router SkiQ!

Oscar: So let's go ahead and check if we have coverage in your area!

Me: Wow, cool. Is it listed on the ATT site? I can't find it.

Oscar: To ensure I recommend the right solution, I'd like to ask you a few questions to better understand your needs.

Oscar: May I have your street address & zip code where you would like to establish the service please?

Me: You're moving a bit fast for me. Let's slow down a minute.

Oscar: No worries.

Oscar: It is just to check the Internet service availability.

Me: I want to confirm the product first as I do not find it anywhere listed on the ATT site. Do you have a link to provide product information and a picture so I know we are talking about the correct router? I

Oscar: No worries, I understand you want to take a look at the router itself.

Me: Yes, and/or can you provide me with details of this product in terms of how it works or what it does? Again, I can't find anything on the ATT site.

Oscar: I know the router and we have received a training on it. So far, we will need to tell you how to set it up in the installation date as I acknowledge it for you before.

Oscar: I understand you aren't ale to find it on the website as it isn't available there yet;however, we can also order it with the installation date.

Oscar: What are your concerns?

Me: It is 5G so is it compatible with current operating systems? I heard there are no 5G networks that it will work with yet so I'm really trying to know what product we are talking about here.

Oscar: Gotha.

Me: You received training with the SkiQ? So, you have actually held the product and seen how it operates?

Oscar: To be honest with you, we can definitely answer your questions about it. Perhaps, if you have questions about hoe it operates, we can talk to our Specialized technical department to solve any concerns you may have about it before you purchase it,

Oscar: I hope you understand you have many general questions about it and I hope you understand I am a sales agent for new customers and your concerns might be better solved by our Technical dept.

Me: Ok, but you said you had training on it so I am simply asking if you have held the product and seen how it operates?

Oscar: Training on it doesn't need to held the product in your hands to be honest with you.

Me: Is the SkiQ made by a company called TriCascade or a different company?

Oscar: Please allow me a moment to double check that for you.

Oscar: I am just checking in to let you know I am still researching for you. One moment please.

Me: Thanks Oscar

Oscar: No worries.

We are sorry, but the agent was disconnected, please wait for agent reconnect

We apologize for the unexpected delay, an agent should be with you very soon

Agent Elkin enters chat

Elkin: Hi! my name is Elkin. I'm happy to help. Can I have your name, please?

Me: I just spent 10 minutes chatting with "Oscar" and then he disappeared? Now I have to start over?

Elkin: Nice to meet you I hope your day is going great!

Elkin: Please allow me a moment to review your previous chat

Elkin: Please.

Me: Oscar was supposed to be researching the 5G Super Router called SkiQ, and then he went away. Have you had the same training on the SkiQ that Oscar said he has?

Elkin: Please allow me to review everything to be 100% of your situation, just a sec

Me: Sure. I feel like Oscar was trying to sell me a different product then what I was calling about.

Elkin: No worries, I will make sure to confirm the one you are referring to

Me: Thank you
Elkin: my pleasure, thanks for your patience with me

Elkin: Alright, Basically you are looking for our internet service but you'd like the SkiQ router you heard about and want to confirm that, am I getting it right?

Me: Basically, I'm asking if ATT will have the SkiQ router available by June 18, as I was told by someone. Have you heard of the SkiQ and can you confirm ATT will be selling it? Let's start there please.

Elkin: thank you for clarifying that for me, please allow me a moment to confirm that in my system, I will make sure to confirm if that router is the one that will be upgraded on our Internet options

Me: I can't find the SkiQ anywhere on the ATT site so I need to make sure it is the same router I am looking for.

Elkin: Yes, I will use our internal tool to confirm that, please allow me a moment to confirm if what you have been told by a friend is true.

Me: My friend lies a lot and makes unsubstantiated claims all the time so I need to do my own research instead of just believing him.

Elkin: woah, that's a strong fact to confirm it with AT&T directly

Elkin: Appreciate you being patient. Please allow me another moment to wrap this up.

Me: I hear ya. My friend also doesn't ask the right questions and just hears what he wants to hear. I like reality and facts, so thanks for giving them to me.

Elkin: thank you for that

Me: Are you having difficulty finding out information about SkiQ?

Elkin: not difficulty, I found information about it from 5 months ago but I nothing recently

Elkin: allow me to share what I have found with you

Me: Of course

Elkin: Please click here to see the article.

Me: Gotcha'. I found the same article before chatting by searching on Google. So the information you found was not on the ATT intranet, but you did a Google search and found this article? https://globenewswire.com/news-release/2018/01/17/1295750/0/en/SkyFidelity-Enters-Into-Product-Development-Agreement-with-AT-T-for-IoT-Smart-Home-Eco-System.html

Elkin: Yes, AT&T doesn't have any official statement about that

Me: I appreciate you providing this information and your honesty.
Elkin: and we haven't gotten any heads up about any upgrade on our services' equipment

Me: I didn't think Oscar knew what he was talking about and I think he disconnected when I kept asking him questions.

Elkin: I am sorry that happened, it is certainly not the way we would treat our customers

Elkin: I sincerely apologize for that, it is your time we are talking about.

Me: Do you think a Manager or someone in another department would know about this product or if you can't find anything about it on the intranet it means there is nothing more at this time? I assume if it was going to be available by next week you would be able to find something about it, right?

Elkin: Alright, in that case, allow me to check this out over with my sup, He is not on the floor so allow me a moment, to be 100% sure of this for you.

Me: You're great, thank you!

Elkin: My pleasure, thanks for your patience with us.

Elkin: thank you so much for your time, I have spoken with my sup and unfortunately we are unable to confirm this information, we know there have been talks even on twitter about it but AT&T hasn't officially announce this upgrade on our services, we have also notices that there are rumors about a test, that this router will be implemented on certain areas to test it our first but we are unable to confirm that as well unfortunately

Me: Thank you very much. It looks like you are able to see the same things I can see on social media and the like with no actual proof that ATT will be selling or using this product. I'll just wait and hope it will happen. Maybe my friend had a chat with Oscar, and he just fell for what was said to start with and didn't ask the right questions...I'll let him know the bad news. Thank you again.

Elkin: thank you so much for your huge patience on this matter and I would like to apologize for the chat experience you had with Oscar, and to be completely honest with you, I wasn't aware this rumor was out there, that router seems pretty cool

Me: It does. I hope one day soon you are actually able to offer it to customers instead of just reading about it.

Elkin: Yes, I hope it gets implemented, I will definitely research more about it when I get home, for what I read it looks pretty great!, and I am sure AT&T will announce it once there is a decision clear about it, for now there are only rumors

Elkin: before we part ways

Elkin: Is there anything else I can help you with? I want to be sure I have helped you and gave you all information you need.

Me: You've been fantastic. I'll be sure to leave a positive review. Thanks so much!

Elkin: thank you so much, I appreciate it very much! Thank you so much for visiting AT&T chat, remember you chatted with Elkin I wish you a wonderful rest of the day!

Me: I won't forget Elkin! Thanks!

Elkin: You are very welcome!

Elkin: See you

Elkin: Have a good one

Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options.