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$IVST News, May 04, 2018 , Inc. Call Center Wins 5 Figure Contract With National Software Leader

May 04, 2018 08:51 ET | Source: Innovest Global, Inc

CLEVELAND, May 04, 2018 (GLOBE NEWSWIRE) -- Innovest Global, Inc. (OTC PINK:IVST) Call Center has won a significant bid for a contract with industry leader MRI Software, which has high compliance requirements - an Innovest Call Center expertise, since acquiring Crestwood Management in January.

MRI Software serves Public Housing Authorities (PHAs) in 44 states through its subsidiary Tenmast, including Guam and Saipan in the South Pacific and is focused on helping them manage compliance with HUD regulations. Innovest’s Call Center is PCI Compliant, SAS 70 Type II Certified, FDCPA Compliant, is an ACA International member; and has many internal controls, policies, and procedures that add to client confidence.

Through this contract, we will be taking inbound calls for the Cleveland Metropolitan Housing Authority’s (CMHA), Housing Choice Voucher Program Waiting List Lottery. “We have worked with Tenmast and CMHA on the past 3 programs, all of which have been very successful,” said Sally Emch, President of Call Center Operations. “Because of our high compliance standards and certifications, we frequently win bids in industries such as Utilities, Healthcare, Government, and Financial Services, and have an advantage to win less stringent client campaigns.” The center typically staffs up to 50 associates for servicing client programs, and is capable of scaling immediately to several hundred, upon demand.

Unique things about our Call Center:

All employees must pass the HIPAA and PCI trainings and compliance every 6 months to continue employment (exceeds requirements).
Provides true partnership to customers through planning, implementation, and ongoing budget management.
Top Management is directly involved with every project and brings 60+ years of direct marketing experience and knowledge.
We offer boutique service, so your project doesn’t have to fit the mainstream concept. Your project will be created, trained and implemented as required by you. We don’t force your square into our circle.
Extensive knowledge of Medicare/Medicaid requirements and compliance.
We strategized with our client’s Team to develop systems to enhance account maintenance through prioritization and modeling, experienced agents for your business type, and state of the art technology
Customer journey-focused interactions resulting in minimal customer complaints.
Bilingual agents available.
Client-specific Agents cross-trained so workforce adjustments possible according to demand.
Ability to take on special projects quickly and maintain service levels and project goals.
Trainings are developed with “adult learning concepts” so when classes move onto live calls each agent retains and utilizes knowledge, greatly reducing the turnover experienced at other call centers.
Please call Sally Emch today at 216.815.1122 to learn more.
It has been a busy month at Innovest, for both the Commercial & Industrial Division, and the forthcoming Biotechnology & Health Sciences Divison. Look for much more information to come soon. Innovest uses Twitter, which can be accessed both on Twitter @innovestglobal and on the front page of our website www.innovestglobal.com, for important company updates.

https://globenewswire.com/news-release/2018/05/04/1496806/0/en/Innovest-Global-Inc-Call-Center-Wins-5-Figure-Contract-With-National-Software-Leader.html