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Friday, February 05, 2016 2:48:35 PM
This business is about PEOPLE. You can't plug that into an app.
No you can and the concept has been proven with services like Fiverr and Guru and Elance, providers who provide their services to customers via an IT system. it's the same concept with different details.
Any good rep will share that data with his customers on a regular basis. That's what they get paid to do.
Why not? Customers could use the app if they like or deal with the representatives at their convenience. It's like installing a fax machine besides the phone line, another channel, use it if convenient, otherwise ignore it. They can choose not to use the app at all at the first place, or use it all the time. It's their choice. The gap and potential exist and many apps went like wild fire when launched. Realizing the potential and being up to date with technology and trying to benefit from them are very good things the management should take credit for. Then what that most that could happen? The app could fail? so what? At least that potential wouldn't be left untapped. Judging and attacking the project before it's even launched is what is wrong here.
Your money, your decisions.
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