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Re: fung_derf post# 340

Tuesday, 12/09/2014 6:16:58 PM

Tuesday, December 09, 2014 6:16:58 PM

Post# of 425
Is this what you referenced?

Historically, we have not had significant warranty replacements, but during the year ended December 31, 2013 due to the improper installation of certain of our rail ties, we agreed to replace the rail ties. Although from time to time we replace our engineered products for various reasons, we do not anticipate additional significant situations where we might again replace improperly installed products and therefore do not provide for future warrant expenses.



This reads to me like good business practice to promote goodwill when someone installs their product wrong and the company agrees to replace the product anyway.

No manufacturer or service provider is infallible. The measure should be the steps taken to correct any given situation. It isn't any different than the many automotive recalls or oil spills or even space exploration disasters that occur.

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