InterDigital Inc (IDCC)

[laranger]

Quartz.

I'm surprised and deeply disappointed at Fidelity's cop-out in taking responsibility for what THEY publish.

How cute! They characterize shoddy reporting as a "service" to customers, and then run out the back door, waving disclaimers as long as your arm.

One would think they'd be happy to investigate the charges, and change "suppliers" if necessary. After all, no one forced them to use the BIR reports. But, by using them, and hiding behind flimsy escuses, they have severaly tarnished their reputation. Unfortunately, no one will fight back, because Fidelity has excellent lawyers. (BTW, we've had accounts at Fidelity for longer than I can remember.)

Consider this: General Motors can blame Delphi for supplying inferior parts till they're blue in the face. But GM produced the car, just as Fidelity produced the report. However, GM has no choice but to pay for warranted parts and labor.

Delphi cannot escape either, and often foots a big part of the bill. So, in a normal world, everything is OK, because taking responsibility is basic to doing business.

In this case, things are totally reversed. We paid the cost. And Fidelity sits back, hangs up the phone, looks approvingly at its disclaimers, and shrugs its shoulders.

Unbelievably, they got off scott free, and so did their suppliers.

Five minutes later, it's business as usual, as Fidelity's Service Department regains momentum, and takes the next call.

Like Home Depot, "Hello. YOU can pay for it. We can help!"