FSS launches FSSNeT Managed Services Centre (MSC) in Mumbai
Offers new service enhancements to banks in verticals like ATMs, POS and value added services like Bill payment, Mobile Top-up, e-Ticketing, and Payment Gateway.
February 23rd, 2006
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Financial Software & Systems (P) Ltd. (FSS), the leader in electronic payment system solutions and services today announced the launch of FSSNeT Managed Services Centre (FSSNeT MSC) in Mumbai. R.N.Ramanathan, Deputy Managing Director, State Bank of India inaugurated the facility. With the addition of this initiative, FSS infrastructure can now boast of two superior service facilities at Mumbai and Chennai to cater to the service requirements of its customer banks.
Speaking on the occasion, Mr. Ramanathan said, “FSS has started from humble beginnings and has become a force to reckon within the payments industry today. FSSNeT Managed Services Centre Facility is very unique and will be of huge advantage for all the banks deploying ATMs and other delivery channels in the country.”
The Managed Services Centre (MSC) in Mumbai has been created with added service enhancements. These new service enhancements to banks, facilitated through FSSNeT Managed Services, comprise the verticals of ATM, Point of Sale (POS), Value Added Services and Help Desk. To enable these services and ensure that service levels are of superior quality, FSSNeT MSC monitors and confirms the operability of all systems involved. The FSSNeT MSC manages retail infrastructures and helps to perform functions from consulting to site design, and from staging and implementation, to complete system management. These services focus on the vital systems, networks, software, and security and include operations management, consulting, deployment, and maintenance.
FSSNeT's MSC provides these services directly to Banks in India through partnerships with leading technology, network and systems suppliers, application providers, service providers like OptiCash, Wincor, TVS-E, India Prepaid Services, Airlines, Telecom Program partners like Globetel
On this occasion Nagaraj Mylandla, Managing Director , FSS said “Managing a bank's nationwide ATM and POS network is a daunting task; it entails employment of large teams of IT professionals, equipping them with expertise, investing in updated hardware, software and finally efficiently managing the network. FSS over 15 years has gathered all the above to be able to provide superior services, manage and monitor nationwide networks of delivery channels like ATMs and POS along with other value added services such as bill payment, mobile top up, e-Ticketing, and payment gateway, thus making it a preferred end to end service provider“
At present this centre currently monitors and manages around 1200 ATMs across India ; it has been designed to manage 7500 ATMs. FSSNeT MSC also provides back-office operations like reconciliation, cash forecasting & management etc., to manage the business growth. With partners of FSS, customer support is provided from 80 locations in India.
FSSNeT's managed services focus on supporting IT infrastructure operations–from ATMs and kiosks to PCs, POS etc. and offers proprietary software and new technologies to its customers. FSS aims to provide the services and intelligence to reduce operational cost and risk.
The centre provides a range of services that are managed out of the MSC like Management Services. This includes 24/7 management and operation of select IT assets and processes. With the rollout of value added services that fall outside the realm of traditional banking transactions, it is critical to have a monitoring system to ensure that all components of the product delivery channel are up and operational. These monitoring systems include monitoring the deliverables of FSSNeT's program partners to ensure proactive problem recognition and resolution.
FSSNeT benefits:
• Maximizing the efficiency and cost-effectiveness of IT resources
• Better alignment of new strategic business initiatives due to the organization's ability to respond quicker.
• Centralizing the administration of the IT portfolio–for added productivity and reduced downtime.
• Leverage FSSNeT's resources to save time and cost of re-training or recruitment.
• Provide predictable costs with productivity improvements for the business
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