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According to reports by the raters of online brokerages, and most of the comments I've seen on stock boards, E*Trash has a hell of a long way to go......
Datek, WebStreet, Suretrade, and Merril-Lynch's online division perform, while E*Trash customers sit on hold.....
http://www.money.com/money/jtools/rank_brokers.dyn?calced=yes&outputTemplName=rankbrokersresult....
Good luck.
John 
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