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news!: Centergistic Solutions, Inc is pleased to announce a limited time offer to provide annual support on their AgentView release 4 and 5 software for a single low fixed price.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Jan. 30, 2013 - Centergistic Solutions, Inc is pleased to announce a limited time offer to provide annual support on their AgentView release 4 and 5 software for a single low fixed price.
The offer includes an initial remote health check on the system and unlimited telephone, email and remote access support for one year for a single price regardless of system configuration.
An initial on site health check can be added for a small up charge. This can be combined on the same day with minor changes to the configuration and refresher training, all within the same low price.
To find out more visit http://www.centergistic.com/customer_support.htm or email support@centergistic.com
About AgentView
The AgentView platform consists of an open architecture with patented collections and filtering technology to extract and assemble the strongest possible set of metrics. AgentView delivers these Goal Achieving Metrics in several flexible formats to best match the information to the individuals who need to see it.
About Centergistic Solutions
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented technology beneath the conduit for Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Express are award-winning integrated real time and historical analytics systems currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the UK as well as international distribution.
Contacts:
Martin Spence
+1 949 222 4500 ex516
+44 8444 121 990
mspence@centergistic.com
Contact Email : ***@centergistic.com
Source : Centergistic Solutions Inc.
Phone : 949 222 4500
Address : 2112 Business Center Dr.
: Suite 190
Zip : 92612
City/Town : Irvine
State/Province : California
Country : United States
Industry : Telecom, Software
Tags : AgentView, wallboard, Readerboard, real-time, contact center
Shortcut : http://prlog.org/12070143
O/S: 11,024,312-unchanged in over 5 years!!!
O/S: 11,024,312 as of Jan. 30, 2013 spoke to marilyn, securities transfer
COMING SOON:
- Live Streaming directly from the Studio
- Streaming from LIVE Performances
- Exclusivity on New Tracks/Demos
- LIVE Alerts based on Your Location
- Recommendations based on Your Favorite Artists & Bands
- Meet and Great; Artist Check in Nearby
Moupp app on google play store: https://play.google.com/store/search?q=moupp
Moupp is a wholly owned product-service from Centergistic Solutions, Inc.
With offices in the U.S., Mexico and the United Kingdom Centergistic Solutions Inc. are a product design, development and solutions company with roots in real-time delivery of information. With over 30 years of expertise in designing and delivering solutions Centergistic has pioneered some of the best practices in high-uptime software.
Moupp is a wholly owned product-service from Centergistic Solutions, Inc.
With offices in the U.S., Mexico and the United Kingdom Centergistic Solutions Inc. are a product design, development and solutions company with roots in real-time delivery of information. With over 30 years of expertise in designing and delivering solutions Centergistic has pioneered some of the best practices in high-uptime software.
Moupp.com Announces First Mobile Fan App for Bands and Artists
The first ever mobile app for bands & artists to market and promote themselves. The app alerts fans to notify them of their favorite bands at the right time and right place. Bands increase their fan base, expand their reach and increase earnings.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Sep. 6, 2012 - Moupp.com releases the first mobile app for bands and artists to reach their fans. Moupp is a mobile promotions app for bands and artists.
Moupp is a fully featured smart phone app that lets bands and artists connect to their fans and keep them informed of upcoming gigs, share videos, music and photos plus connect to their online music store. Moupp Live Alerts let fans know when and where artists are appearing and when they are nearby. Moupp allows fans to view tour dates, pictures, videos and listen to music in real-time. Combined with notifications and alerts, the app allows bands to be in touch with their fans at the right time and right place. Moupp allows artists to get more fans, opportunities, gigs, and to increase their earnings.
For more information visit http://www.Moupp.com. Download the app from Google Play and the iTunes App stores by searching for Moupp.
About Moupp/Centergistic
Moupp is a wholly owned product-service from Centergistic Solutions, Inc.
With offices in the U.S., Mexico and the United Kingdom Centergistic Solutions Inc. are a product design, development and solutions company with roots in real-time delivery of information. With over 30 years of expertise in designing and delivering solutions Centergistic has pioneered some of the best practices in high-uptime software.
Our Corporate offices are located in Irvine, California.
inShare
Contact Email : ***@centergistic.com
Source : Moupp.com
Phone : 949 222 4500 x 510
Address : 2112 Business Center Drive
: Suite 190
Zip : 92612
City/Town : Irvine
State/Province : California
Country : United States
Industry : Mobile, Music
Tags : mobile, bands, promtion
Last Updated : Sep 06, 2012
Shortcut : http://prlog.org/11968861
Centergistic's wholly owned service Moupp-1st ever mobile-app for artist & bands:
Tweak House have joined Moupp.
Tweak House join Moupp for their mobile promotion and connecting with fans on smartphones and tablets.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Jan. 22, 2013 - Tweak House have joined Moupp for their mobile promotion and connecting with fans around the world on smartphones and tablets.
About TWEAK HOUSE
Created in April 2012, Tweak House is a Chicago based group composed of two friends/room-mates: one a producer and one a rapper. Combining the sounds of original dubstep/electronic music with original rap/hip-hop, Tweak House aims to bring their fresh and unique sounds into the music world. In September 2012, Tweak House released their first EP, “Rockin’ Out,” which includes 4 electric tracks of dubstep and rap available on both iTunes and Beatport.
About Moupp/Centergistic
Moupp is the first ever mobile app for bands and artists to market and promote themselves. As a fully featured smart phone app, Moupp lets bands and artists connect to their fans and keep them informed of upcoming gigs, share videos, music and photos plus connect to their on line music store. Moupp Live Alerts let fans know when and where artists are appearing and when they are nearby. Moupp allows fans to view tour dates, pictures, videos and listen to music in real-time. Combined with notifications and alerts, the app allows bands to be in touch with their fans at the right time and right place.
Moupp is a wholly owned product-service from Centergistic Solutions, Inc.
With offices in the U.S., Mexico and the United Kingdom Centergistic Solutions Inc. are a product design, development and solutions company with roots in real-time delivery of information. With over 30 years of expertise in designing and delivering solutions Centergistic has pioneered some of the best practices in high-uptime software.
Our Corporate offices are located in Irvine, California.
Media Contact
Ram Iyer,
2112 Business Center Dr. , Irvine, CA 92612.
Ph: 949 222-4500
Email: media@moupp.com
inShare
Contact Email : ***@moupp.com
Source : Centergistic Solutions Inc.
Phone : 949 222 4500
Address : 2112 Business Center Drive
: Suite 190
Zip : 92612
City/Town : Irvine
State/Province : California
Country : United States
Industry : Music, Entertainment
Tags : promotion, mobile, app, Music, band
Shortcut : http://prlog.org/12064611
Centergistic Installs AgentView at a Canadian Energy Company
Centergistic Solutions Inc. installs AgentView 5.x behind a Cisco UCCX (version 8.5) for a Canadian Energy Company driving DashView display dashboards. Cisco UCCX 8.5 is the latest release of Cisco's flagship contact center platform.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Oct. 15, 2012 - Centergistic Solution Inc completes the installation of AgentView 5.x against a Cisco UCCX (version 8.5) for a Canada based energy company in the Alberta Province, Canada. Although Cisco’s UCCX platform is a favored telephony switch, cherished by many small and big contact centers around the world. For this installation, the contact center agents rely on AgentView 5.0 when it comes to publishing real-time data.
Like previous versions before it, the UCCX 8.5 platform offers very sophisticated call routing and comprehensive management capabilities including scalability, flexibility and ease of management .
In the case of this Canadian customer, flat panel wall displays (LCDs) are used to publish their UCCX real-time performance metrics. On top of that, they use AgentView’s native threshold alerts and notification features provide a hassle-free way to ensure managers and agents are engaged with the overall performance of their center.
Some sample metrics displayed at this contact center are - Agent States Metrics (Agents: Available, Not Ready, Wrap, Talking), Percentages of Agent States (Example: Percentage of Agents In Not Ready) , Queue or Group Metrics (# of Calls Waiting, Longest Call Waiting, Calls Abandoned, Service Level, Average Speed of Answer, # of Outbound Calls) and, Cumulative Metrics for the Day (Calls Offered, Calls Answered, Calls Abandoned, Abandoned Call Percentages, Average Delay, Service Level %)
AgentView empowers calls center managers and supervisors through the use of performance metrics and dynamic displays.
AgentView 5.x allows its users to create combinations of real-time and historical Cisco statistics and make them available to call center staff through various publication options, such as: Plasma, LCD, and LED Television Monitors, Tablets (iPad & Android), Smartphones (iPhones, Android, & Blackberry), LED Wallboards, Agent & Supervisor Desktops, E-mail & Company Websites.
About Centergistic Solutions
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented technology beneath the conduit for Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the UK and Mexico as well as international distribution.
inShare
Contact Email : ***@centergistic.com
Source : Centergistic Solutions, Inc.
Phone : 949 222 4500
Address : 2112 Business Center Dr.
: Suite 190
Zip : 92612
City/Town : Irvine
State/Province : California
Country : United States
Industry : Computers, Telecom
Tags : contact center, cisco, dashboard
Shortcut : http://prlog.org/11997342
CGSO worldwide:
Centergistic Appoints a New Reseller in Greece
Centergistic Solutions, Inc is pleased to announce the appointment of Intrasoft International as a new reseller in Greece.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Nov. 6, 2012 - Centergistic Solutions, Inc is pleased to announce the appointment of Intrasoft International (www.intrasoft-intl.com) as a new reseller in Greece. Intrasoft is the leading European company in the area of Information and Communication Technology Services. Their broad portfolio of activities addresses a wide range of International and National, Public and Private organizations. Intrasoft International is located at 19 km Markopoulou-Peania Avenue, GR-19002 Peania, Athens.
Intrasoft will sell and service the AgentView line of products. AgentView ® Enterprise, the award-winning technology, is running successfully in over 3,500 contact centers all over the world. AgentView extracts key data from all major industry PBX/ACDs as well as a library of other systems to deliver the set of metrics necessary to provide a dramatic improvement in contact center performance.
The AgentView platform consists of an open architecture with patented collections and filtering technology to extract and assemble the strongest possible set of metrics. AgentView delivers these Goal Achieving Metrics in several flexible formats to best match the information to the individuals who need to see it.
About Centergistic Solutions
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented technology beneath the conduit for Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the UK and Mexico as well as international distribution.
inShare
Contact Email : ***@centergistic.com
Source : Centergistic Solutions Inc
Phone : 949 222 4500
Address : 2112 Business Center Dr.
: Suite 190
Zip : 92612
City/Town : Irvine
State/Province : California
Country : United States
Industry : Telecom, Technology
Tags : distributor, contact center, displays, greece, call center
Shortcut : http://prlog.org/12017452
just found this today, Centergistic plans expansion:
Centergistic Appoints a New Sales Agent for Spain
Centergistic Solutions, Inc is pleased to announce the appointment of Ashok Mall as a new sales agent in Spain.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Nov. 20, 2012 - Centergistic Solutions, Inc is pleased to announce the appointment of Ashok Mall as a new sales agent in Spain. Ashok has been in Telecoms for almost 20 years , starting initially with a reseller of Centergistic Solutions Inc. in the UK. Then following a move to Spain, he was involved in million dollar projects with companies involved in SoftSwitch, Mobile Network Assurance and Online Billing - in a direct and indirect capacity. Ashok has during his tenure worked with major fixed and mobile operators and associated global and local partners. His previous experience selling AgentView to reputable contact center suppliers and major negotiations in the unified communications market will greatly assist Centergistic Solutions Inc. in its planned expansion.
Ashok will identify, recruit and work with resellers and distributors to sell and service AgentView line of products in the EMEA and CALA regions. AgentView ® Enterprise, the award-winning technology, is running successfully in over 3,500 contact centers all over the world. AgentView extracts key data from all major industry PBX/ACDs as well as a library of other systems to deliver the set of metrics necessary to provide a dramatic improvement in performance.
The AgentView platform consists of an open architecture with patented collections and filtering technology to extract and assemble the strongest possible set of metrics. AgentView delivers these Goal Achieving Metrics in several flexible formats to best match the information to the individuals who need to see it.
Ashok can be reached at ashokmall@5rios.es
About Centergistic Solutions
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented technology beneath the conduit for Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the UK and Mexico as well as international distribution.
Contacts:
Ashok Mall
00 34 687 91 6728
ashokmall@5rios.es
inShare
Contact Email : ***@centergistic.com
Source : Centergistic Solutions Inc.
Phone : 949 222 4500
Address : 2112 Business Center Dr.
: Suite 190
Zip : 92612
City/Town : Irvine
State/Province : California
Country : United States
Industry : Telecom, Technology
Tags : contact center, Sales, call center, displays, metrics
Shortcut : http://prlog.org/12027214
Centergistic Announces Limited Time Offer on Old System Upgrades
Centergistic Solutions, Inc is pleased to announce a limited time offer to upgrade their significant installed base of original AgentView 4W, AV97 and AVII systems to the current AgentView 5.0 release for a single low fixed price.
FOR IMMEDIATE RELEASE
PRLog (Press Release) - Jan. 14, 2013 - Centergistic Solutions, Inc is pleased to announce a limited time offer to upgrade their significant installed base of original AgentView4Windows, AV97 and AVII systems to the current AgentView 5.0 release for a single low fixed price.
Said Ram Iyer Company President, “We are aware that there are a great many systems out there from the mid 1990’s and earlier still working flawlessly. However the PC hardware they are running on is beyond the end of its design life. We want to reward these long standing customers for their loyalty by offering them a cost effective path to our latest release running on current hardware or virtual hardware”.
As well as running on current server hardware and virtual servers there are many other advantages to upgrading. The latest version of AgentView offers high definition LCD displays, mobile displays, web based administration and many other enhancements over the early versions, while retaining the ability to drive existing LED readerboards.
To find out more visit www.centergistic.com or email upgrades@centergistic.com
About AgentView
The AgentView platform consists of an open architecture with patented collections and filtering technology to extract and assemble the strongest possible set of metrics. AgentView delivers these Goal Achieving Metrics in several flexible formats to best match the information to the individuals who need to see it.
About Centergistic Solutions
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented technology beneath the conduit for Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Express and AgentView® Enterprise are award-winning integrated real time and historical analytics systems currently installed in over 3,500 contact centers worldwide. Centergistic is head-quartered in Irvine, CA with offices in the UK as well as international distribution.
inShare
Contact Email : ***@centergistic.com
Source : Centergistic Solutions Inc.
Phone : 949 222 4500
Address : 2112 Business Center Dr.
: Suite 190
Zip : 92612
City/Town : Irvine
State/Province : California
Country : United States
Industry : Telecom, Technology
Tags : Readerboards, contact center, call center, upgrade, virtual
Last Updated : Jan 15, 2013
Shortcut : http://prlog.org/12059217
mobile products:
http://m.centergistic.com/products.html
http://tech.fortune.cnn.com/2012/10/25/nasa-style-mission-control-centers-for-social-media-are-taking-off/
NASA-style mission control centers for social media are taking off
October 25, 2012: 10:38 AM ET
Companies from Gatorade to Dell are building multimillion-dollar mission control centers to man their social media operations.
By Ryan Holmes, contributor
FORTUNE -- Houston, we have a tweet. Growing numbers of global organizations -- from Gatorade to Dell and major universities -- are building multimillion-dollar mission control centers for social media: dedicated physical hubs for monitoring and responding to the torrent of social commentary and queries flooding in via Facebook, Twitter and other channels. Decked out with giant flat panel screens, sleek mood lighting and banks of monitors, the command centers track a dizzying array of real-time stats and indicators, from mentions on Twitter to general consumer sentiment and social media market share.
The glitziest of the bunch would give NASA a run for its money. Dell's social media ground control and command center in Round Rock, Texas, has a total of 70 employees monitoring social conversations from around the globe, according to ReadWriteWeb. Scanning Facebook (FB), Twitter and other networks, the team processes 25,000 daily social media events about Dell (DELL) in 11 different languages, responding to most queries and complaints within 24 hours.
While not every company is swamped with thousands of social media mentions, even mid-sized businesses and brands are facing increasingly daunting demands from social-savvy customers, says Altimeter business analyst Charlene Li in a recent post. "Today, 66% of online Americans are actively using social networking, but only 16% of companies use social media to engage with customers," Li says. "You cannot have credibility saying you are customer-centric if you ignore your customers in social media channels."
MORE: The Facebook tweak that killed a billion-dollar industry
With consumers flooding social media, and companies integrating Facebook and Twitter into business strategy, command centers are becoming standard equipment. Applications range from tracking ad campaigns and monitoring community engagement to handling crisis management. Gatorade pioneered the social command concept in 2010, deploying a mission control center in its Chicago headquarters with six reporting screens and space for five workers. Today, they use it to analyze product reception and connect followers with star athletes via Twitter. Earlier this year, the Red Cross launched a digital operations center staffed by three people to reach out to victims during natural disasters, with modules displaying everything from posts by people seeking family members to recent press coverage. And Clemson University recently developed a social listening center where students monitor a half-dozen screens, pooling data for, among other purposes, research on how to better respond to campus emergencies.
Behind the sudden command center craze is a serious case of data overload. Social technologies have given companies access to an unprecedented flood of new analytics, metrics and user data. But making sense of it all has been a challenge. Underneath the hood, command centers are wired to analyze millions of social conversations from not just Facebook and Twitter, but YouTube (GOOG), LinkedIn (LNKD), blogs and more. Results are spit out onto wall-mounted screens customized with dozens of different modules -- colorful charts and graphs tracking everything from retweets and Facebook Likes to buzz in the blogosphere and overall consumer sentiment. At a glance, teams can take in social trends from thousands of users that would otherwise require hours, if not days, to sort through.
During the 2012 Super Bowl, organizers set up a massive 2,800-square-foot social media ground control in downtown Indianapolis, outfitted with 150 square feet of networked screen space and more than a mile of ethernet cable. For more than two weeks, 50 experts logged 15-hour days inside, sorting through some 64 million social impressions. On average, they responded to questions within three minutes. The payoff? By providing real-time answers to queries on everything from parking availability to half-time shows while also amplifying fan feedback, the command center generated $3.2 million in positive press and a 12.5% boost in consumer sentiment.
MORE: "Rogue IT" is about to wreak havoc at work
"[Organizations] are monitoring online conversations about their brands, reacting instantly to viral buzz and creating companies that consumers feel involved in -- and, in some cases, even bringing in bigger profits as a direct result," says Intel (INTC) social media strategist Ekaterina Walter in a recent Fast Company article. The latest generation of command centers is already taking this a step further. (Full disclosure: my company provides software, HootSuite Command Center, which powers these kinds of nerve centers.)
For corporate managers and members of the C-suite, investments in command centers are already proving money well spent. The ability to instantly visualize key metrics has helped streamline decision-making and bridge different departments, keeping sprawling companies on the same page. "I think it is worth noting that the social media "mission control" is not just about contact centers or customers with support issues," explains Manish Mehta, Dell's former vice president of social media and community (and the man behind the 110,000-employee company's 70-person command center), in a recent post. "[It's] about getting that information to the right people wherever they are . . . globally and functionally."
Ryan Holmes is the CEO of HootSuite, a social media management system with five million users, including 79 of the Fortune 100 companies. In the trenches everyday with Facebook, Twitter and the world's largest social networks, Holmes has a unique view on the intersection of social media and big business.
news: Press Release: AgentView 5.0 Installed in Major US Hospital
http://www.centergistic.com/press_release_agentView_5_0_installed_in_major_us_hospital.htm
September 7, 2012
AgentView 5.0 is to be installed at a world famous Baltimore Hospital, it was announced today by Centergistic Solutions, Inc., a leading global provider of real time metrics for contact centers.
The AgentView solution will sit behind an Avaya Aura ACD driving some 70 AgentLink desktop displays across five business areas. The system will be used to view real-time metrics from their widely distributed contact centre. New with this implementation the customer will also be using the latest DashViewHD and DashViewMobile to drive LCD screens and as displays on their existing Apple iPads.
The new DashViewMobile enables innovative graphics, backgrounds and new gauges to easily be inserted via Wizard-based browser screens. The combined layouts are then displayed on smart phones and tablets. DashViewMobile works with iOS 4.0 and above and Andriod 2.1 and above.
Centergistic has included several enhancements with AgentView 5.0; however central to 5.0 is the new browser-based administrative capability. Users of 5.0 will have 24/7 access to the configuration module of the AgentView system, via the intranet or internet, making it much easier and faster to make changes from the desktop, without having to physically access the server.
.051 X .08 NOW!
waking up = go CGSO!!
.064, .08, .28 could make a monsta move someday
.041 .051 x .064 i'd buy more but at the rate i'm going i'll own the company, lol
data integration:
http://www.centergistic.com/dat-integration.htm
i'm bidding .041, i didn't get filled-someone else got 'em
ok, go cgso!!
coming run more up???
ok! cgso go!
CGSO = .05 X .28 then .43 & $1.80+!
ok. not sure if they are going to that conference. i think the .06 seller just cancelled their order, was there for a while. most of the insiders own the stock and there are hardly any shares in the float, so there's a wide spread between the bid & the ask
Have been in telecom a while. Do you know if they are going to http://www.callcenterweek.com/Event.aspx?id=597076?
Didn't the ask go up from .06 to .18?
agree. do you have any knowledge or experience you could share in this field?
If this could be used on their large base of Nortel systems this will be great!
Take a look at our new Mobile website and let us know what you think. http://bit.ly/csi-mo
6:32 PM - 26 Mar 12 via web
Centergistic soon plans to roll out several new enhancements with its generation 6.0 of AgentView Enterprise. AgentView is a centrally administered browser-based solution. Users have 24/7 access to the configuration module of the AgentView system, via the internet, making it easy to navigate from the desktop, without having to physically access the server. Features include the new DashView HD, enabling innovative graphics, backgrounds and gauges to easily be inserted via Wizard-based help screens. Other features include an audit trail module and an IP clone capability to distribute messages across an IP addressable wallboard network.
AgentView has passed compliance testing for the new Avaya Aura 6.1, it was announced today by Centergistic Solutions, Inc., a leading global provider of real time performance management solutions for contact centers.
AgentView is currently installed in thousands of Avaya and Nortel environments and, key to our roadmap, is continuing our track record of compliance and connectivity,” he said.
Avaya Receives 2011 Asia Pacific Award from Frost & Sullivan
CGSO: collaboration with AVAYA-a multi-billion dollar revenue company!
http://www.businesswire.com/news/home/20110209005586/en/Centergistic-Solutions%E2%80%99-AgentView%C2%AE-Enterprise-Compliant-Avaya-Aura
Avaya, a global provider of business communications and collaboration systems and services, today annouced it has been awarded the 2011 Asia Pacific Contact Center Applications Inbound Systems Vendor of the Year Award from Frost & Sullivan. The Award is presented to the company that best demonstrates excellence in growth strategy and implementation, degree of innovation with products and technology, and leadership in customer value and market penetration, relative to its competitors in the Asia Pacific market.
march newsletter: http://www.centergistic.com/newsletter-march2012.htm
yes, quiet little company here, undiscovered gem, imo.
news: 2012-03-08
Centergistic’s AgentView Release 5.x for Cisco ACDs:
Centergistic Solutions' AgentView® Enterprise For Cisco ACDs
Get a performance lift by maximizing visibility of your advanced CISCO ACD Metrics as well as other forms of media throughout your contact centre. AgentView Enterprise 5.0 has a Collector specifically tailored to interface to the CISCO ACD range, allowing you to leverage your investment in these advanced contact centre engines by making any of those metrics visible to the right people in the right way at the right time.
SUMMARY AgentView Enterprise supports an interface to a Cisco ICM/UCC via an ODBC connection. The system can read data values from Cisco’s Historical Data Server (HDS) Database and display result information on output devices, such as: Plasma screens, tablets, mobile phones, LED wallboards, desktops, and E-mail, in Real-Time. AgentView can collect a wide variety of statistics from Cisco, including real-time, periodical and historical data on agent and call center status.
ABOUT THE CISCO INTERFACE Cisco collects real-time and historical data from each call center to determine where to route each call. The real-time data provides current information about specific skill groups, services, trunk groups, routes, and scripts. Real-time and Historical data are stored in Cisco’s HDS database where it is constantly overwritten by new data. Each AgentView Enterprise system can have its own set of defined statistics when connected to the Cisco platform. The scope and range of statistics varies on the needs of each customer. On the AgentView Enterprise server, SQL select statements are defined for each collectible performance metric. Those performance metrics can then be hand chosen by call center managers and supervisors to be displayed on AgentView’s publication options.
ABOUT DISPLAY OPTIONS AgentView empowers calls center managers and supervisors through the use of performance metrics and dynamic displays. AgentView allows its users to create combinations of real-time and historical Cisco statistics and make them available to call center staff through various publication options, such as:
Plasma, LCD, and LED Displays
Tablets (iPad & Android)
Smartphones (iPhones, Android, and Blackberry)
Agent & Supervisor Desktops
LED Wallboards & E-mail
http://www.centergistic.com/Cisco.htm
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In 1999 the company sold Account-A-Call and formed Centergistic Solutions to concentrate all its efforts and technology on serving the growing needs of the contact center industry. Today, we have offices in the U.S., Mexico and the United Kingdom.
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today's dynamic contact center environment. The robust, patented software technology that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,000 contact centers worldwide.
· British Telecom · NatWest Bank · Cable & Wireless · Barclays Bank · ABN-AMRO Bank | · Esso/Imperial Oil · American Express · Citicorp · Anheuser Busch · MicroSoft |
Corporate Headquarters:
2112 Business Center Drive
Suite 190
Irvine, CA 92612
949 222-4500
Centergistic Latina America:
Blvd. Manuel Avila
Camacho no. 6-A,
Piso 8 Despacho 801
El Parque Naucalpan de Juarez
Mexico
53398
(52)(555)-514-5098
Entity Name: | CENTERGISTIC SOLUTIONS, INC. |
Entity Number: | C0655444 |
Date Filed: | 03/13/1972 |
Status: | ACTIVE |
Jurisdiction: | CALIFORNIA |
Entity Address: | 2112 BUSINESS CENTER DR |
Entity City, State, Zip: | IRVINE CA 92612 |
Agent for Service of Process: | DAVID M CUNNINGHAM |
Agent Address: | 2112 BUSINESS CENTER DR |
Agent City, State, Zip: | IRVINE CA 92612 |
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