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I added some IPTK at .11
anything is possible
wow hadnt seen that really means its happening
anything is possible its someone folding before big things happen pretty silly
back when we were up around .18 I remember seeing an ask up at .22 for I think 110k shares...this maybe that seller that just ran out of patience?
Either way it should help clear the runway. With them now advertising the service gotta figure some sort of update on Wizz is coming. They would likely have to be close to launching the maiden fleet if they were looking for further customers?
imho
mj
Maybe someone jumped out to chase AMRR today? lol
I will likely add to my pile today if those .11's stay out there. Either way I doubt they would be there long unless someone found something or sees something we don't?
imho
mj
Wish I have some cleared funds
took some of these 11s from this askhole
Very nice to see. This could be very interesting year.
Nice find. Runwaygirlnetwork is widely followed, and respected. Nice move by IPTK to advertise there
Looks like some marketing initiatives are underway. Runway Girl now has a banner ad for Fflya on the left hand side of the site.
https://runwaygirlnetwork.com/
Things may just pick up all of a sudden here. They haven't even announced a fleet deal with Wizz Air and yet they are now openly marketing to other airlines? Maybe Wizz deal coming sooner rather than later?
Seems another positive step.
https://runwaygirlnetwork.com/
imho
mj
Yep. We are another day closer to getting word from WIZZ Air as to when more passengers can start to enjoy texting/messaging in flight. Hopefully commercial discussions etc are progressing nicely and we are nearing the next update.
imho
mj
Yep. Still not free like asip
Interesting angle on this one..you get 10 mins of free internet then you have to chose an option.
https://paxex.aero/aegeans-ean-in-flight-wifi-officially-goes-live/?utm_source=TW&utm_medium=WA-TW&utm_campaign=21179
Oldie but goodie...
http://airfax.com/blog/index.php/2015/11/15/out-of-the-bluetooth-comes-a-new-connectivity-option-for-airlines-the-asi-aviation-connectivity-solution-part-1/
Out of the Blue(tooth) Comes a New Connectivity Option for Airlines – The ASi Aviation Connectivity Solution, (Part 1)
0
A few weeks ago, we met Ron Chapman, President ASI (Australia) in a small town on the Washington coast and he told IFExpress of a development he has had in the making for some 20 years. We were blown away hearing what he said because it sounded like he has spent his inflight connectivity career leading up to product names that sound like they are out of the jungle… names like CHiiMP, GRRRILL, KONNG, and FFLYA. We couldn’t get them out of our mind and we even snuck them into our IFExpress conversations over the last few weeks to get your attention. If we now have it, check out our story below because ideas like these from Ron Chapman have the power to change connectivity techno-scenery around this crazy business forever!
To give our readers a better insight into the 11 hours of product discussions we had with Ron, we thought a running discourse from Mr. Chapman might better set up the latest developments in his connectivity technology solutions… so listen close. We should note that the following technology developments are not just a technical wish list, they are discussions about a product that is flying successfully on over 35 business jet aircraft. Yes, you are correct, if this develops as we see it, it is a big deal!
PART 1 (And yes readers, next week we will feature Part 2)
THE PROBLEM:
Ron Chapman: “Three generations later and 14 years since Boeing Connexion’s first flight and the world still thinks Wi-Fi is the only solution for inflight connectivity and yet, both Connexion and GOGO (GOGO Inc. SEC filing) confirm that only 6% of passengers are prepared to pay. That means 94% of passengers think Wi-Fi’s too expensive. So here’s the problem, if you are going to spend a billion dollars launching a global satellite constellation or Domestic Air To Ground service, then a free or cheap solution will never be part of your vocabulary. Add to this, the minute you transport live Internet into an aircraft using standard Internet protocols for Wi-Fi, then you are probably only getting half the usable bandwidth you are paying for, as the data loss via radio and retransmission overhead is high. On the ground, Internet is so fast, we all forget how we used to watch the small meter at the bottom of our PC screens progressively slow down as we loaded or streamed a large file because of TCP/IP. That ’s what we have in the sky today.”
Noted Ron: “Now do not misunderstand me, the achievement and commitment of today’s airline Internet companies is nothing short of amazing, but with such a massive investment, they can only continue to address those who can afford to pay, unless airlines like Emirates and JetBlue decide to foot the bill for a limited service, which on current performance seems highly unlikely. The fact is, you cannot have it both ways, if you are hungry for inflight bandwidth then you need to pay, which leaves a hole for 94% of passengers who would rather starve.”
“So back in 2006,” he said, “after the collapse of the Connexion and Tenzing Internet programs I decided to look at an alternative path to Wi-Fi, using Bluetooth, so the obvious question was why?”
Said Chapman: “There was a clear need for a sector of the airlines market that wanted some form of connectivity, while taking into account their passengers reluctance to pay. Further, Business jet operators who fly globally needed some form of control over the high cost of connectivity as they were paying even more. To meet this challenge we needed to address 7 key areas that no one within the industry had considered.”
Find a business model that was comparable to what people would expect on the ground, particularly in the area of every day communications, such as Email and SMS.
Replace the Wi-Fi protocol; Wi-Fi constantly transmits and that costs power and it must have live broadband to connect to. Further, it is not optimized for satellite transmission. ?
Reduce the equipment investment; Combine COTS technology with better techniques for certifying and manufacturing the systems. ?
Maximize the data throughput to minimize data cost; create protocols specifically optimized to existing satellites and existing avionics hardware that supports them. ?
Provide a method for business clients to monitor and control their usage and reduce pilot operating cost, including a new pricing model that would turn live Internet into a money making proposition for charter operators instead of a constant argument over a huge bill.
For airlines; find a way to underwrite the transmission cost using embedded advertising. This could ensure every message pays for itself and generates further revenue opportunities for the airline from sponsored messages.
Create an exclusive in-flight client database which can be mined, and grows as each airline comes onboard, which will simultaneously enhance the potential to attract sponsors.
“Further,” said Ron “too prove the concept we would launch our solution on business jets, as we believed our network data cost would be so minuscule that we could save them thousands of dollars. So it all began with a global patent application back in 2006. At the time what we had to work with was primitive but by 2010 the worlds first flight of a Bluetooth network took place on a Falcon2000EX. It would take another 4 years of International flight testing, cellphone app development and a global network Email and SMS Integration, before the full commercial platform was released at NBAA in 2014. One year later, 3 new Apps, plus Android, IOS and Blackberry solutions covering some 35 Bizjetet installs and the company is about to release a prototype of the world’s first airline versions, called FFLYA. FFLYA is based on the latest Bluetooth 4 technology, which is now a standard component on all modern phones.”
THE SOLUTION CONCEPT, THE APPS AND THE SERVER:
Ron aptly described the problem and now would be a good time to describe his solution. The new service, called Grrrilla, is actually a combination of both narrow and broadband systems connected to the global cell phone and Email networks (2 smart Apps called CHiiMP and KONNG) that pairs the connectivity link with your device (Apple, Android, Blackberry) via Bluetooth (as many as 12 simultaneous network connections). Grrrilla incorporates a real time monitoring satellite service that permits pay-for-use for the Internet mode. He noted, “The price of this service will put other provider’s costs to shame. Imagine if you combine the unique messaging and unlimited connectivity capability of our Iridium CHiiMP App with the real time cost control and live internet management of our Inmarsat KONNG App, and what you might end up with is the worlds most affordable and unique airline platform! We needed to come up with a solution for the 94% of people that didn’t really want to pay a fortune for Wi-Fi but still wanted the ability to check their email and send a message and also wanted something that was international. Further, the Grrrilla network can automatically serve the whole aircraft because of the many channels available in a Bluetooth connectivity solution. And that is because Bluetooth is not a shared-resource network like Wi-Fi; it does not experience degradation as users connect since each user connects with an individual Bluetooth channel link to the aircraft cell network that resides in the small, white Bizet Mobile connectivity hub. Lastly, the network device is self – starting and is ready to serve customers when power is applied.”
We should note that BizjetMobile offers two main types of portable satcom devices, to support the CHiiMP and KONNG Apps. CHiiMP uses an Iridium-based system, with devices that hook into either an existing Iridium transceiver in the aircraft or one with the Iridium transceiver included. Because of the Iridium network’s relatively low bandwidth, ChiiMP is designed for those who want to be able to send text messages (SMS) and email and make voice calls, but not access the Internet. Emails are done through BizjetMobile’s GetMail service and can’t include attachments. (Please note that the Iridium satellite solution is available worldwide and will be compatible with Iridium NEXT.)
On the other hand, KONNG works on the Inmarsat SwiftBroadband (SBB) satellite network and like CHiiMP, it works with an existing SBB transceiver. Because of the greater bandwidth offered by SBB, KONNG offers Internet access in addition to SMS, Email and voice calling. While SBB works in most parts of the world, its coverage isn’t as widespread as Iridium and it delivers its’ capability thru Inmarsat.
As we mentioned earlier, ASiQ is able to deliver these In-Flight Personal Area Networks (IPAN) at a low cost structure because of Bluetooth’s optimized protocols, expanded range and speed since its’ first limited uses years ago. And while we are on it, you might wonder about using Bluetooth instead of Wi-Fi. We should point out that we are talking about Bluetooth 4.0 or Bluetooth LE, also known as ‘Bluetooth Smart’. Read what Wikipedia says about the technology:
“Bluetooth low energy (Bluetooth LE, BLE, marketed as Bluetooth Smart[1]) is a wireless personal area network technology designed and marketed by the Bluetooth Special Interest Group aimed at novel applications in the healthcare, fitness, beacons,[2] security, and home entertainment industries.[3] Compared to Classic Bluetooth, Bluetooth Smart is intended to provide considerably reduced power consumption and cost while maintaining a similar communication range. ”Bluetooth Smart was originally introduced under the name Wibree by Nokia in 2006.[4] It was merged into the main Bluetooth standard in 2010 with the adoption of the Bluetooth Core Specification Version 4.0. Mobile operating systems including iOS, Android, Windows Phone and BlackBerry, as well as OS X, Linux, and Windows 8, natively support Bluetooth Smart. The Bluetooth SIG predicts that by 2018 more than 90 percent of Bluetooth-enabled smartphones will support Bluetooth Smart.[5] Bluetooth Smart is not backward-compatible with the previous, often called Classic, Bluetooth protocol. The Bluetooth 4.0 specification permits devices to implement either or both of the LE and Classic systems. Bluetooth Smart uses the same 2.4 GHz radio frequencies as Classic Bluetooth, which allows dual-mode devices to share a single radio antenna. LE does, however, use a simpler modulation system.”
Note: In case you think Bluetooth Smart may be an issue with your communication device, here are a list of operating systems that comply: iOS 5 and later, Windows Phone 8.1, Windows and later 8, Android 4.3 and later Blackberry 10, Linux 3 and later, and Unison OS 5.2.
Notes Wikipedia: “Bluetooth Smart technology operates in the same spectrum range (the 2.400 GHz-2.4835 GHz ISM band) as Classic Bluetooth technology, but uses a different set of channels. Instead of the Classic Bluetooth 79 1-MHz channels, Bluetooth Smart has 40 2-MHz channels. Within a channel, data is transmitted using Gaussian frequency shift modulation, similar to Classic Bluetooth’s Basic Rate scheme. The bit rate is 1Mbit/s, and the maximum transmit power is 10 mW. Further details are given in Volume 6 Part A (Physical Layer Specification) of the Bluetooth Core Specification V4.0.”
But what about certification, we asked? Ron: “I think the best description of what we really have is a scatternet, rather than piconet, with random BT4 devices scattered all over the aircraft, capable of talking to each other and a master. Very excited to have someone help me tell this story as next year will be the tenth year since I embarked on this concept. Us Aussies are a bit slow. FYI The key point is Bluetooth is tested and document in the Itel report that it cannot interfere, plus DO294 has no issue leaving it on. All it means is the STC process on a Bluetooth access point is simple compared to Wi-Fi. RTCA D0-294B provides regulatory guidelines for authorities, aircraft operators and aircraft manufacturers to determine acceptable and enforceable policies for passenger and crew use of portable electronic devices. The uses of PED’s that communicate via a wireless Bluetooth PAN network are determined as T-PED’s (Transmitting Portable Electronic Device). The current edition of RTCA/DO-294B identifies a process for airlines to make a determination of acceptable use of T-PEDs. The determination of an interfering effect caused by a particular device on the navigation and communication system of the aircraft on which it is to be used or operated must, in case of an aircraft operated by the holder of an air carrier certificate or other operating certificate, be made by that operator (i e , certificate holder) In all other cases, a determination must be made by the operator and/or by the pilot-in-command (PIC) In some cases, the determination may be based on operational tests conducted by the operator without the need for sophisticated testing equipment ”
What does the RTCA say about Bluetooth? The RTCA D0-294 specific reference to Bluetooth enabled PED’s is listed below;
RTCA D0-294 (3.D.3.2) RF Considerations
Bluetooth-equipped devices occupy the same 2 4 GHz ISM frequency spectrum and utilize frequency hopping modulation schemes similar to some IEEE 802 11 WLAN devices; however, they operate at lower levels than WLAN devices
And…
RTCA D0-294 (8.A.4.3.1) Non-Critical Phases of Flight
While all PEDs should be switched OFF and fully disconnected from any in-seat electrical power supply during critical phases of flight, the operator may consider that these restrictions associated with active transmitting devices does not need to apply to low power transmitting devices that are fully compliant to the Bluetooth standard.
FLYING IN BUSINESS AVIATION TODAY:
ASi is able to provide these In-Flight Personal Area Networks (IPAN) at a low cost structure because of Bluetooth’s expanded range and speed since its first limited uses years ago, in addition to the lower certification costs compared to Wi-Fi. Bluetooth only uses 10 milliwatts of power, so it is completely safe for use on the aircraft and does not require extensive certifications like high-powered Wi-Fi networks do.
How will this be viewed by airlines? The one capability Bizjetmobile is not equally optimized for streaming live video. However, according to Chapman, most business aviation customers are more interested in email, calls, social media updates and the ability to communicate with family and share pictures through text. Leisure customers seeking entertainment are the source of high video demand. Airline customers are a bit different, and that is what we will cover in the next installment, Part 2, of The ASI Aviation Connectivity Solution
(Editor’s Note: If you can’t wait to talk to Ron about your Grrrilla application you can reach him at NBAA 310 469-4432 or ron.chapman@asiq.com.)
Next Time:
PART 4. THE COMMERCIAL AIRLINE PRODUCT
PART 5. THE FUTURE
Wizz Air...ready to compete.
https://www.cnbc.com/video/2022/01/28/wizz-air-ceo-on-airline-consolidation-we-would-be-very-happy-to-compete.html
Their growth is impressive..hopefully covid starts dying back down soon. Their goal is to be the #1 low cost carrier in Europe..seems they are on a good pace to do so...hopefully taking the risks laying out the money for this growth pays off and covid doesn't get wild and shut everything down again on them...hopefully we are on the back 9 for that.
imho
mj
Wizz expanding at London/Gatwick; I saw this the other day
"Wizz Air will operate 25 routes from London Gatwick (LGW) during the upcoming summer season after adding a further four destinations to its network from the UK airport.
The expansion comes just weeks after the ULCC acquired 15 daily slot pairs from Norwegian, enabling the launch of 14 new routes. A further four Airbus A321neo aircraft will be based at Gatwick from spring 2022 onwards, bringing the total number stationed there to five."
https://www.routesonline.com/news/29/breaking-news/297455/wizz-increases-london-gatwick-network-to-25-routes/
Passenger #'s encouraging...
https://www.theguardian.com/business/2022/jan/26/wizz-air-passenger-numbers-rise-despite-omicron-fears
Will likely hear something soon about this app update that was expected last week (unless its maybe not a visible update?). Commercial talks already in progress..not exactly sure what all that entails and 20 units on order..not sure about production time on those. Feels like we are inching closer to a potential service launch date in at least a small number of planes. That would be a great start and may get some attention to the ticker. If 20 was to be the number for roll out I wounder could that possibly be enough to start sustaining the business without the need for more funding? Hopefully the monetization formula there and it is realized.
imho
mj
Sounds good. Thank you for the speedy reply.
imho
mj
To early to predict what additional funding we may need. What I can say is, we have pushed the button on manufacturing our first 20 systems and are funding that from existing funds.
Thank you for the update as always. And wow to this...
"The reality is, on average one passenger engages and invites 5 contacts, so you can imagine what the database could look like in a captive social network."
...must say that seems like a very nice avg.
Also nice to hear that revenue is mentioned along with launch. I wasn't sure if we would be experiencing revenues upon launch or if there would be a period where no revenues would be generated for a time as more functionality is added...so that sounds like a positive as well whenever it comes time for the actual launch of the network.
Wizz seems to have their sights set on a pretty aggressive growth path over the next so many years. And it also seems ASIP is positioning to also benefit nicely from that growth. Excited to see this thing fly.
And if you are able to share anything on the following...
Assuming any deal would start with a partial fleet roll-out. I was wondering how well capitalized we are to fund these activities? I'm sorry if I might have missed that somewhere or forgot. I'm curious if more capital will need to be raised for equipment etc or if we are good to go there as things stand now with the current share structure etc?
Thx again,
imho
mj
Nice post from WizzAir Linked in...
Wizz Air
144,796 followers
1d • 1 day ago
We have great news to share once again: besides being Europe's fastest-growing airline, Wizz Air now officially has the youngest fleet in Europe and the third youngest worldwide in the category of airlines with 100 + aircraft in their fleet, according to influential airline intelligence provider ch-aviation. Our airline's fleet currently consists of 149 Airbus A320/1/neo family aircraft, with an average age well below the industry average. We are committed to being the most sustainable airline and will further reduce the age of our fleet in the coming years.
Bold emphasis is my own...
imho
mj
Thank you for update Ron. Very excited for this year. Good luck with everything.
Further to my earlier post, commercial discussions are now underway and I will update more on that when we are in a position to do so. On the enhanced stage, a new app update will be out next week. Mainly improvements on what we learned during the last 8 weeks of crew and passenger flight trials and how we engage passengers. The reality is, on average one passenger engages and invites 5 contacts, so you can imagine what the database could look like in a captive social network.
Our core launch revenue will be from free messaging supported by interactive advertising. How we execute that is very unique IP, and I will expand further when appropriate.
Finally, I thought you might find the following stats in the Lasker Wizz magazine media kit of interest. Particularly the millennial demographic which is our target market. Lasker is the agent we originally selected to support the ASIP Media program. That might answer part of the question posed earlier on media distribution.
https://www.lxm-group.com/wp-content/uploads/2021/09/Wizz-Media-Kit-21_without-logo-low-res.pdf
I would think we get something shortly. The pr from Nov 30 stated...
"The benefits fflya will create especially for the Low-Cost Airline sector and their passengers, will only enhance this unique service. We will announce more details shortly."
And the ihub update from Ron mentioned getting some info early in the new year.
So I figure we hear something sooner rather than later.
Hopefully all is going as planned.
Imho mj
.
-
Wonder when we will see updates on progress I hope
Wizz Air Claims The Crown As Europe’s Most Sustainable Airline
byLuke Bodell
January 18, 2022
Hungarian carrier Wizz Air has been crowned Europe’s most sustainable airline, according to independent ESG analyst Sustainalytics. The airline scored a 25.0 ESG Risk Rating, the lowest amongst all European carriers. The ultra-low-cost carrier boasts one of Europe’s newest fleets of aircraft and has implemented various sustainability solutions in recent years.
Wizz Air – Europe’s most sustainable carrier
Wizz Air has been named as the most sustainable airline in Europe, owing to the airline’s ‘conscious attention to sustainability.’ Sustainalytics, an independent analytics firm on environment, social and corporate governance (ESG) issues, gave Wizz Air the lowest ‘ESG Risk Rating’ in Europe.
Wizz Air CEO, Józef Váradi, said,
“We are proud to be in this prestigious industry-leading position which confirms Wizz Air’s sustainability efforts. Having been recognised as the most sustainable European airline reassures our steps in this direction and gives us extra energy to keep on developing our airline.”
?? Wizz Air has welcomed over 30 new aircraft in the last 24 months. Photo: Getty Images.
Wizz’s sustainability principles are laid out by Chief Corporate Officer Marion Geoffroy
Lowest ESG risk rating amongst European airlines
Wizz Air received a ‘Medium Risk’ score of 25.0 from Sustainalytics. Key to Wizz’s sustainability success includes the lowest environmental footprint on the continent (per passenger kilometer) with its young fleet of efficient aircraft. The airline was also the first to return pilot and cabin crew salaries to pre-pandemic levels and brought 1,000 new employees onboard.
Wizz’s other sustainability initiatives include banning single-use plastics in the cabin, paperless flight decks, and a carbon-offsetting program.
https://www.google.com/amp/s/simpleflying.com/wizz-air-europe-most-sustainable-airline/amp/
Wizz Air CEO says airlines should use airport slots or give them up
By Syndicated ContentJan 13, 2022 | 7:47 AM
(Reuters) – Europe’s airline slot rules should not be changed to protect legacy companies, the head of European low cost carrier Wizz Air said on Thursday, adding that if a carrier cannot operate their slots they should be made available to rivals.
The easing of the “use-it-or-lose-it” rule has allowed legacy carriers to preserve airport access during the coronavirus crisis despite a sharp drop in traffic, sparking protests from low-cost rivals keen to expand into once-congested airports.
“Leave the slot rules as they used to be prior to the pandemic and the market will sort it out,” Wizz Air CEO Jozsef Varadi told Reuters in an interview in Abu Dhabi.
“Why are they protected for the benefit of legacy carriers who are incapable of operating them because they are inefficient?,” he said, adding that it distorted the market because other carriers like Wizz could operate the slots.
Under EU airport rules, airlines must use at least 80% of their take-off and landing slots in order to keep them the following year.
The EU suspended these rules at the start of the COVID-19 crisis but has started partially restoring them, rekindling concerns over empty flights as the pandemic lingers.
(Reporting Alexander Cornwell; editing by David Evans and Keith Weir)
https://whtc.com/2022/01/13/wizz-air-ceo-says-airlines-should-use-airport-slots-or-give-them-up/
Reading that job description, it seems that it would encompass flyya rollout and therefore is predictive of growth for IPTK.
The Iridium Next Story...
Another WIZZ active opening... Purpose of the position:
WizzAir is looking for a talented Senior Product Manager to join our Digital Transformation & Innovation team and take ownership of our WizzAir Digital customer journey.
Do you like taking a company to a new direction? Do you obsess with the customer, and relentlessly bring inspiration and innovation to every day life? If so, read on and apply.
As the Senior Product Manager of Digital Customer Journeys you are in a truly cross-disciplinary role, and lead digital strategic initiatives ensuring a seamless digital experience across Wizz customer journey. You will oversee a portfolio of digital strategic initiatives consisting of numerous products such as Customer Engagement, Frictionless journeys, Disruption Management, Next Generation Platform, Personalization etc. You will have accountability for the end-to-end product of the value stream and discovery on new efforts.
This is a strategic role that has significant business impact, and exposure. You will focus on delivering experiences that set up our millions of customers, and have direct impact on Wizz Air success.
You will be a go to partner for the business, a bridge between business and Digital. You will set the vision for a cross-product business value domain, and have an accountability and decision-making for Digital decisions within a business value stream area. You will collaborate with business stakeholders, including C-suite leaders. You are exceling at working across teams, and you are tirelessly looking for opportunities to optimize and streamline collaboration.
You have an internal drive to innovate, and you are using your persuasive power to guide senior leadership and business stakeholders to first-class digital solutions to bring to live seamless end-to-end experiences.
You lead and mentor a team of Product Managers who are responsible for each product area, and with your leadership they work with a smooth and find synergies and drive process changes to achieve efficiency. You develop and coach organization on how to experiment, iterate and innovate to redefine how we serve consumers, personally at the scale.
You will have a thorough understanding what a truly seamless customer experience is like in the airline and you will work every day to achieve the most integrated and seamless experience possible.
Join us to become part of Digital Transformation of the fastest growing airline in Europe, which is set to quadruple it’s size by end of this decade. We are an international, diverse and collaborative team who loves to challenge status quo, and is on mission to build a future of the aviation.
Responsibilities:
Lead product teams to evaluate customer needs, existing data and experiences provided today, and find opportunities to improve
Collaborate closely with business stakeholders and serve as a “digital customer experience authority" to help select and validate promising ideas and scenarios, assessing whether they drive specific initiative goals
Responsible for continuous value product for end-to-end value stream, and measuring this through KPIs, metrics and business case realization
Based on customer feedback and organization experience, elaborate user stories, assess value, develop business cases and prioritize to ensure the team is creating maximum value in alignment with the customer experience strategy
Shepherd projects from ideation to test results analysis and iteration
Measure the success of product changes and design and pursue relevant metrics and opportunities data might reveal
Lead and mentor other Product Managers who drive change to achieve seamless Digital Customer Experience
Report on achievements and Control all cost associated with activities
Provide information for management by preparing short-term and long-term forecasts and special reports and analyses; answering questions and requests.
Coach team on product management techniques and business ideas testing and experimentation methods
Ability to influence broader Wizz Air organization to develop the truly inspirational digital experiences
Stay at the forefront of digital best practices and retain a comprehensive understanding of our evolving tools and systems
Find opportunities for innovation and hypotheses on how to drive towards specific business goals through our customer experience; run experiments to validate these hypotheses and determine solutions to bring to market.
About you:
You have a proven track record as lead Product Manager, where you have taken commercial SaaS products to market
You have a demonstrated customer focus knowledge and experience designing end-to-end customer experiences
You have proven skills in engaging customers in a service industry through digital tools
You are familiar with current CMS applications and frameworks, the market and vendor landscape
You possess a strong understanding of SEO best practices
You have broad marketing knowledge with focus on digital experience
You have a proven track record in driving projects to completion and measurable value product
You have experience working with common product management & collaboration tools (Aha, Miro, etc.), and experience with Agile framework
You are a strategic thinker able to identify opportunities for growth and value creation
You are comfortable partnering across teams, and presenting in front of executives
Demonstrated ability to successfully collaborate with product teams or agile teams
You have experience in managing complex projects and/or product portfolio
You have curiosity to continously improve and a desire to mentor and develop the team of Product managers
You are excellent communicator and have ability to build bridges between teams
Strong analytical and problem solving skills
Ability to work well under pressure ensuring tasks are prioritized and goals are met
You are result-oriented and persistent
You display proactivity
You are a great team player, and motivate through leading as example
You show innovation, creativity and design thinking practices
Completed university, or college degree
Pay range unavailable
Salary information is not available at the moment.
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May or may not pertain to us directly..but WIZZ is doing some hiring.
Purpose of the position:
Customer Experience Project and Technology Manager Role will drive department to automated, digital environment making sure the expected goals in terms of reduction of agents FTE’s in favor of bot usage are met. Customer Experience Project and Technology Manager Role will act as the leader of everything connected to passenger digital experience and communication. In collaboration with CX Digital/E-commerce/BI and other teams across Wizz Air, would work towards providing the best possible digital customer communication and self-service experience across the entire customer journey reducing friction points. Would be responsible to deliver high-value features that build a truly seamless digital travel experience for our passengers at all times. He will actively look for all opportunities to revolutionize the digital customer care and take initiative for innovating and leading a build from business side. Customer Experience Project and Technology Manager Role will also continue to provide departmental systems oversight and identify opportunities for optimization and integration to the KPI matrix and reporting structure. He is responsible for continuous search of new technologies and their implementation with consideration of the operating environment and future growth.
Responsibilities:
based on customer feedback, expertise and experience lead the business architecture of developments
identify market opportunities with partner teams and define end product vision and strategy
define and prioritize problems and feature specifications expectations in order to digital customer interaction to maximum level
facilitate the ideation, design and implementation of expected solutions that solve our frictions customer have during their Wizz Air journey in meaningful ways
engage and work closely with the digital team to help determine the best technical solutions
be single point of contact from business side to cross-functional teams
to facilitate breaking down complex problems into steps from business side
to provide information for management by preparing short-term and long-term reports and analyses; answering questions and requests.
to evaluate and research the need of new systems implementation, development or discontinuity
Arrange and manage testing of reservation system and other customer service systems in liaison with IT and other departments based on needs
Produce reports on weekly and monthly basis in cooperation with BI
Produce & request from BI ad-hoc reports on need basis on management request
Establish / enhance and manage reporting matrix of Customer Services department in liaison with head of function
Analyze and prepare for acceptance proposals for process improvements, automation on a continuous basis
Forecasting and analysis for the support of departmental peer functions
Respond to ad-hoc requests for management information
Building and maintaining good work relationship with contracted suppliers as applicable
Identify new functional opportunities that will strengthen customer engagement
Participate in strategic projects to improve departmental performance and customer satisfaction metrics
Liaise with departmental peer functions to ensure highest level of integrity towards the customer according to company standards
Being up-to date in relevant WIZZ policies and procedures as well as on-going campaigns
Initiate, manage, participate and lead cross-functional projects
Deputize peer functions within department or head of department when required
Liaise with other departments within the organization
Aligns and cooperates with Senior Delivery Manager ensuring from business perspective technology is applied in best possible way, technology implemented is focused on customer satisfaction,
Aligns and cooperates with Product Manager of Customer Experience Manager working on customer seamless journey, reviewing impact of implemented developments and recommending new actions driving cost decreases and optimization of technology used
Aligns and cooperates with Customer Experience Journey Excellence Manager providing advise/lead and support on inputs and requested new actions/changes within the areas of responsibility
Requirements:
enthusiastic about working in an international, collaborative and fast-paced environment
experienced in airline and customer care systems
passionate about solving challenging customer problems, dedicated to remove frictions within customer journey
university degree required, ideally with technical or business background
minimum 3 years of professional experience
advanced/professional knowledge in MS SQL Server
advanced/professional knowledge in MS Excel
advanced/professional knowledge in data analytic visualization systems – preferably MS PowerBI
intermediate/professional knowledge of any CRM system – preferably admin role
minimum intermediate coding knowledge in HTML and ability to read C# code
experience of using MS TFS
track record of successful cross-functional project management
experienced at collaborating with multi-layer teams, both in direct and matrix structures
decisive and able to implement at speed
able to facilitate breaking down complex problems into steps that drive project developments with constantly delivered incremental values
Ability to problem-solve using creative thinking and innovation.
Affinity for numbers and outstanding analytical skills
Professional-level English, spoken and written.
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"Nevertheless, if Wizz Air continues on its current path and maintains its positive growth strategy, it could emerge as Europe’s leading low-cost airline in years to come."
https://www.airport-technology.com/comment/wizz-air-market-leader/
Wizz Air is closing in on becoming a low-cost market leader
Since 2020, the airline has developed routes to the Middle East, Italy, Ukraine, Spain, and the UK from across Europe.
By Globaldata Travel and Tourism
Wizz Air has attempted to expand routes and develop new markets.
After picking up another 15 slots at Gatwick due to Norwegian Air’s bankruptcy in 2020, Wizz Air is closing in on Europe’s leading budget carriers as the airline industry prepares to progress into an unpredictable 2022.
Wizz Air’s expansion demonstrates its financial resilience
While many airlines have looked to scale-back operations, Wizz Air has attempted to expand routes and develop new markets. Since 2020, according to its website, the low-cost airline has developed routes to the Middle East, Italy, Ukraine, Spain, and the UK from airports all over Europe. The budget carrier has been ruthless in its expansion, taking advantage of pandemic-related bankruptcies to Alitalia, Flybe and Norwegian Air, amongst many others. All in all, 220 new routes were added in 2020, highlighting the ambition of Wizz Air.
Wizz Air has not shied away from possible M&A activity either, after a failed takeover bid of Europe’s second-largest low-cost airline, easyJet. Furthermore, in October 2021, Wizz Air CEO József Váradi said that the airline was open to acquisitions. This announcement provides insight into the carrier’s future strategic direction. During times of financial hardship, consolidation is expected in the travel industry. Therefore, we will likely see developments in this area over the next few years. M&A activity in the airline industry after the 2009 global recession is a recent example of this, where US carriers such as United and Continental Airlines merged in order to strengthen their presence in the market.
Wizz has proven itself to be one of the few financially robust aviation companies throughout the pandemic, allowing it to lay the foundations for future growth. In June 2020, József Váradi, highlighted that the airline was one of the strongest in the world in terms of liquidity. As a result, it had a large amount of free-flowing capital to tackle the pandemic, enabling it to respond quickly to changes in demand.
The low-cost market is still in high demand
Low-cost travel will be a major trend in travel and tourism as the pandemic eases. According to GlobalData’s Q3 2021 Global Consumer survey, 53% of respondents said affordability was the biggest influencing factor when choosing a holiday, while 51% said that accessibility was the most important. Wizz Air’s low-cost product and expansive route network are well-positioned to capture future demand.
However, while its future looks positive, it must battle with easyJet and Ryanair, two more experienced players when it comes to weathering unpredictable markets. Furthermore, the launch of new Icelandic budget carrier PLAY Airline, the relaunch of Flybe and the creation of BA’s new low-cost airline, Euroflyer (due to begin operations in March 2022) will create a challenging environment for Wizz Air, which could drive down fares even further.
Nevertheless, if Wizz Air continues on its current path and maintains its positive growth strategy, it could emerge as Europe’s leading low-cost airline in years to come.
Articles like this may bring some eyes in time.
https://pennystocks.today/tech-penny-stocks-taking-flight-as-ip-tech/
Imho
Would be great if these newborns coming to the WIzz fleet are pre-installed with Fflya units :) Hopefully talks are going well on that front.
"With this in mind, Wizz has huge plans when it comes to the efficient A320neo series. Having already received dozens of the jets, it has orders for a further 34 A320neos, 248 A321neos, and 47 A321XLRs."
https://simpleflying.com/wizz-air-average-fleet-age/?utm_term=Autofeed&utm_medium=Social&utm_content=echo&utm_source=Facebook&fbclid=IwAR0JgcbNC6Dl3c_2C3y22ERFqwL8ohpeNROJOqTxUTFWrast0qm9tBDmxPQ#Echobox=1641525639
imho
mj
21.7M is a lot of potential text messages and credit/debit swipes. And this is just one airline operating at roughly 50% of what they flew the yr pre covid. And they seem to be adding routes regularly. It's definitely not hard to see how revenue numbers could potentially ramp if the monetization of the service is there.
https://www.msn.com/en-gb/travel/news/wizz-air-flies-2-6m-passengers-in-december/ar-AASpklD
Also, this tidbit from the RunwayGirl article about a month ago about the third unnamed customer is still intriguing. It will be interesting to see how that plays out. Who would come right in with no trial period?
From the article - Chapman confirmed to Runway Girl Network that the Wizz Air UK deployment is a pilot program, and that the carrier can make a decision about full-fleet equipage in time. “On other airlines, we have an agreement for a similar program with [Indonesia’s] Citilink. We are in serious discussions with a third unnamed, but it won’t be a trial,” he said.
https://runwaygirlnetwork.com/2021/11/29/wizz-inflight-trial-of-free-messaging-service-asip/
Looking forward to some nice updates this year. 2022 looking like the year of fflya fruition. :)
Have a great year all!
imho
mj
Wizz an airline on the grow...
https://www.faroairportinfo.com/news/wizz-air-and-transavia-to-expand-2022-services-at-faro-airport/
imho
mj
“Crisis situations are clearly sorting the winners from the losers. And I think we are classified, rightly so, as one of the structural winners – if not the biggest structural winner – of the industry,” he told me.
https://www.forbes.com/sites/martinrivers/2021/01/28/why-wizz-air-will-be-a-structural-winner-from-the-covid-19-pandemic/?sh=370317313818
imho
mj
Great to hear. Sounds like everything is progressing nicely. Thank you very much for the end of year update. Happy New Year to you, the team and everyone here reading in on this board. Let's see what 2022 has in store for us.
imho
mj
Thanks for the update. Best wishes and Happy New Year!
Just a final 2021 note.
We have successfully completed the initial stage testing. (Note on Android app downloads, it will only update once we pass 500+ which is not far off). Next month we will start the enhanced stage and probably run for 4 weeks. I will have news on the commercial front and will explain more on the enhanced stage early in the new year.
Happy New Year to all and looking forward to 2022
Ron
yeah we will have to see how it all plays out. Whether planes are flying or not I think this thing is in motion and the tech will continue to to be onboarded either way. Hopefully flights continue and we see this thing smoothly rolled out in Q1.
imho
mj
That’s good to hear. Omicron may slow them down a bit but I think it’ll be exciting next year.
App has been updated again. Looking good. Now has what appears to be a full scope terms and conditions section when you down load the app. Also collects a phone number and email address right off the bat.
It looks ready.
imho
mj
Every time i read something like this I think about cruise lines etc that could use tech from ASIP. Here they too are using Iridium.
https://www.iridium.com/blog/2021/12/22/ian-urbina-outlaw-ocean-qa/
imho
mj
fflya opens the inflight imagination of airline passengers by delivering products and services, plus exciting tours and attraction offers relative to where they are flying. fflya also reconnects passengers with family and friends through free messaging.
Only ASIP Tech has the unique fflya network that can deliver this exclusive inflight service.
It is made possible by the integration of the latest generation App technology, Bluetooth, and Low Earth Orbit Iridium Next satellites.
Combine this with fflya’s world first window antennae and no longer do you need to install complex, heavy, fuel burning antennas on the roof of your aircraft.
LEO’s are only 600 kilometers up and the existing 66 satellites provide global coverage. Each aircraft only require 2 unobtrusive window antennas. One on either side of the aircraft and everyone is connected.
LEO’s also mean a much smaller, lighter system which is simpler to install and that translates into a fully self funding program that we guarantee will generate revenue for your airline from day one.
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