that's good stuff Manny but remember that the BBB is a kind of "complain for every little thing site." It is my experience, and if you read through the report you will see that some of the complaints that were issued were resolved, and those must have been the ones that dealt with an implication, where the ones that weren't were complaints dealing with "failure to provide promised service." Let us remember that Internet America caters to providing broadband connection to the suburban areas in Texas, so at times this can be difficult and other times impossible. I can imagine that those customers who initially thought they could get broadband and ran a preliminary search online for qualification and saw they were within range of service, only to find out they just missed it, would be pretty mad. I had this happen to many people I know.
