Internet America Inc. (fka GEEK)

[Manny D]

sorry guys I felt like being a cyber detective tonight and wanted to take an in depth look at this companies history. I did some searching on the BBB site and came across the the information I listed below. It may appear on the surface as this is all bad information, but what I gather from it really is that this is all positive. My outlook is that the BBB may have all these complaints and they appear to be serious matter, however when you look further into detail they are simply minor issues and should be the least of worries to an investor. This company seems to have a great plan and their focus seems to be targeted more on the future rather than now.
Note: please be careful to pay attention when doing DD, I have found that there are numerous other companies with the same Internet America name. Some are located in two companies for example are Internet America, Inc., Statesville, NC and Internet America, Demopolis, AL

Internet America
PO Box 690753
Houston, TX 77269-0753
Telephone: [phone]
Fax: [phone]
www.airmail.net
www.internetamerica.com

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report


BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

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Principal: Mr. Peter Tremblay, Vice President Customer Care
Customer Contact: Mr. Peter Tremblay, Vice President Customer Care
File Open Date: June 1995
TOB Classification: Internet Services
BBB Membership: This company is not a member.

Additional DBA Names
PDQ Net

Customer Experience

Based on BBB files, this company has an unsatisfactory record


BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern


BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the BBB due to failure to respond to a complaint. However the business has resolved


BBB Definition:

resolved - The company resolved the complaint issues.

most complaints presented to the bureau.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 12 complaints about this company in the last 36 months, our standard reporting period.Of the total of 12 complaints closed in 36 months, 4 were closed in the last year.
Billing or Collection Issues


BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.


Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


1 - Company resolved


BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved


BBB Definition:

Unresolved - The company failed to resolve the complaint issues.


1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed


BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Customer Service Issues


BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.


Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues


BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.


No Response


BBB Definition:

No Response - The company failed to respond to the complaint.


1 - Company failed to respond to the BBB to resolve or address the complaint issues.


Company Management
Additional company management personnel include:
Mr. Aaron Alwell - Director QC & Correspondence

Additional Addresses, and Telephone Numbers
Additional Addresses
350 N. St. Paul
Suite 3000
Dallas, TX 75201

Additional Phone Numbers
Tel: [phone]
Tel: [phone]
Tel: [phone]
Tel: [phone]

Report as of September 16, 2007
Copyright© 2007 BBB®, Inc.