Nobody deserves to be manhandled in that way! I'm in the US but use your homeland company---TD Ameritrade. I NEVER have problems! If you do, then maybe you are part of the problem? Why don't you move over to Ameritrade? You will be appreciated elsewhere, but obviously not where you are. Move! Your experience upsets me. You have every right to expect far more than you're receiving. I wouldn't play the game, I'd move and move on. Please consider this before you go through more of this ugly abuse. Addendum: I just checked at Ameritrade and they show September 1st as the Ex. day. Find out what the pay-date is as that will tell all.