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LiveWorld Extends Range of Social Channel Integration For Its Market-Leading Platform
Deeper Twitter Integration, and WordPress Support for Greater Social Customer Engagement
Deeper Twitter Integration
Building on its existing Twitter monitoring, escalation, and response solution, the new release adds or updates these capabilities:
• Aggregate all posts authored by a Twitter account
• Collect Tweets via search keyword
• Moderate posts published from Twitter account
• Navigate to Twitter user’s profile
• View Tweet author’s username / avatar / # followers
• Aggregate Direct Messages to Twitter account
• Reply to tweets and direct messages
• Twitter retweet
WordPress Support
LiveWorld continues to build momentum as a user content management solution by adding WordPress support to its platform. Brands can now aggregate, moderate, escalate, and respond to WordPress blogs in the same enterprise social workflow the platform provides for Facebook, Twitter, Jive, LiveWorld applications, and custom sites and apps. As of 2011, WordPress is used by 40% of blogs in an estimated 164-million blog market (source:Blogpulse).
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