Perhaps ask for something more realistic like....
When does the custodian get to realize he still has fingers and can type a message with an update, explanation, apology and compensation plan to his loyal SCG group who were defrauded?
Or
When does the custodian get to realize he still has a tongue capable of uttering words over the telephone with an update, explanation, apology and compensation plan to his loyal SCG group who were defrauded??
Suggest you start off with something basic like that first.