they are a fully functioning phone company. Having worked in tele most of my life, I can tell you that profits are big and overhead is low. Theyre offerings are available on the internet. I dont really see how you can come to the conclusion that they are not a real company. Also, every company in America has complaints. Phone companies are especially scrutinized by consumers due to the fact that all people feel they are being ripped off by phone companies. In my previous capacity as an employee of said phone companies, I was responsible to this type of information.