Right or wrong, TrackMoist was under the direction of a guy named Herbie, just like the GSA approval process was being handled by the Dartey's. I'm certainly not throwing the blame for dropping the ball on Herbie, but I know for a fact that several request I have made from the company in regards to these items were forwarded to the appropriate people handling them, while eric and crew focused on 1000+
Not necessairly an acceptable excuse, but company is spread thin, and had confidence in the people in charge of these projects.