I've never had a problem contacting and communicating with the company. They have always said that they encourage and welcome inquiries from anyone.
Aqualiv Technologies, Inc.
4550 NW Newberry Hill Road , Suite 202
Silverdale, Wa.
United States
98383
Phone: 360-473-1160
AquaLiv, Inc.
3150 Elliott Avenue Suite 105
Seattle, WA 98121
USA
1-800-794-6976
Monday-Friday 9am-3pm PST