So really Kevin should be working 2 fronts - New and existing customers. We just saw where he is aware of expanding to new customers, and continues to drive that out. However, customer retention is as critical.
I am curious to know if any of this type of feedback has ever made it to kevin's desk. I agree that it is expensive to implement, but some sort of implementation plan should be developed to identify the drawbacks of the platform and needs for improving the retention side. Which comes back to chicken and the egg and the measure of Value. Which do you focus on first, right?
Have you or anyone ever attempted to provide this feedback to Kevin so that he may improve teh retention rate? I am sure he knows, but these types f system improvements are imperative to keep teh platform relevant. Wonder how he lpans to address this?
News 
Market Data 
Discover 
