Rich is responsible for the sales and production facilities in Chicago, Illinois and Chesterton, Indiana. In 1993 Rich founded Record Technologies, Inc. (RTI), a service bureau focused on the Litigation Support market. He sold this company in 2000 and joined ImageMax where he held several senior management positions in product marketing, production and technology. Prior to forming his own company, Rich was employed by Dun & Bradstreet Software where he held various positions in their Professional Services Division. He has an undergraduate degree in Management Information Systems from Bowling Green University.