Replies to post #6869 on StockCharts Support Forum

[Quasi]

I haven't heard anything like this at all. Are you submitting a request or question thru the Support input page.

http://stockcharts.com/support/techsupport.html

Have you tried the new users support forum, S.C.A.N, just like IHUB there are even more knowledgeable users who can often help point you to a solution, or explain why it's not possible.

http://scan.stockcharts.com/questions/

Last try posting your problem here and we'll see if one of us can find a solution.

Cheers Quasi

[CaseyJ]

DarkLady - Customer Service

DarkLady,

I have been a member of StockCharts for seven years. I really like the charts and the capability that is provided, as you said you do. There are some problems, but I work around them.

I also greatly appreciate and respect the help that Quasi provides to SC users, but I have to disagree with him regarding what I call StockCharts "Customer Disservice".

Your observation regarding customer service is their standard mode of operation based on my experiences with them. If you care to read about some of them, I did a couple of posts on it in May, 2009. You can also read posts #6172 and #6185 to hear about others' experiences. Apparently it hasn't gotten better since then and probably won't until a better value is available somewhere else. And that happens to all complacent businesses sooner or later.

The only help you're likely to find is at this forum and at S.C.A.N. as Quasi mentioned.

Best regards,
Casey