You do realize it is approximately 6:40am in Australia don't you? You may want to try back during their normal business hours.
The World Clock – Time Zone Converter – results
At the specified time, local time in Melbourne is 14 hours ahead of Tampa
Location Local time Time zone UTC offset
Tampa (U.S.A. - Florida) Wednesday, September 21, 2011 at 4:40:00 PM EDT UTC-4 hours
Melbourne (Australia - Victoria) Thursday, September 22, 2011 at 6:40:00 AM EST UTC+10 hours
Corresponding UTC (GMT) Wednesday, September 21, 2011 at 20:40:00