We have both a hardware and software firewall. Our home network requires a Router (hardware) and we are using Sygate Firewall behind the router. If what I think happened then the answer to your question is yes, they blew right through both firewalls. There remains one other possibility, and that would be that one our family members signed my wife up for this contract. Information to do so is very personal and much of it is kept very private and limited to few individuals. My first thought would be that none of those people would even think of doing that!
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