All my emails to aftc and replies are REAL.
I have been emailing the aftc since 2009 and keep them simple.
I dont ask any question that could be considered insider information.
I also have had mr mcC retrun my call last year, when I could not get the email to work, (was my mistake, in spelling... 2 ss's)
Jim was kind enough to take 5 mins and call me, and leave a message saying I probably typed the wrong email address, then gave me the correct one. I saved the voice mail just in case no one believes me.
It is just the army being slow. And I think Jim is not happy about it either, it slows us ALL down.
GLTA