Congratulations on your refund. Now that the issue has been resolved, hopefully you can lay it to rest, for your own sake as well as ours.
In comparison, I would like you now to understand my experience with the company: I placed my order the Friday that the starter kits became available. The order was placed at around 8:30pm Friday night, and by 3:34am they emailed me that the status was "shipped". (Actually, I received two identical emails, back-to-back, as if somebody clicked the "send" twice just to be sure that I received it.) By Monday I had the package in my hands, and I live across the country from where it was sent. Never in my life have I received such prompt service. Obviously, Ken (or whoever) was working quite late to ensure that my (and everyone's) orders were taken care of. They had no idea whether I was a shareholder or not; they just sent me my package ASAP. But--as a shareholder, I was impressed, and rightfully so.
Therefore, I would like to make a suggestion. I believe that some of us, as shareholders, are holding the company to higher standards than if we were ordering from a company in which we had no stake. It seems that people get paranoid in a way that they would not if they were ordering a CD or book or whatever from any other company. If your book was a week late, you wouldn't even blink, but because you are invested here you expect perfection, and react differently. It is somewhat understandable--after all, this is a penny stock--but we all knew this going in. So far, this company has not disappointed me; however, we must keep in mind that humans are not perfect. Every Fortune 500 company has made it's mistakes and has had dissatisfied customers. It happens. It will continue to happen, in every company everywhere.
And guess what? Just because we are shareholders does not mean that we will be treated any better or any worse than any other customer, and rightfully so.
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