This is my opinion. They're gonna wait a few days, clearly out backorders only. Then, they open the store again with a fresh slate and enough inventory in and on its way to fill/ship new orders in a timely manner.
I know its not as trustworthy as a PR, but everything CS has been saying to customers who call or email has lead to the same conclusion. The 19K order wasn't the only order on its way this month, it was just probably the largest single order at the time, so it made a good PR.