Investo...LOL...yes, I've run across a few of those outside IR firms/people who are worthless as well. That is why they would be better off just having someone in-house who was able and willing to give out general information.
PS...In fact, that is why I called Tom. The IR person is listed as Brian Heckathorne. I can't remember if he didn't return my calls or he did, but was totally worthless! In any case, I told Tom about the IR problem when I first spoke with him.