User feedback is critically important. What they need, that I don't think they had, is a qualified programmer that will be able to write the needed code, and make the changes to the "look" of the actual program layout. A good programmer can write the code to fix a problem in a very short period of time. Especially a programmer that is very familiar with date feed software. All level 2 programs use the same basic info, they just differ in how it is laid out.
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