Jackroch,
They probably won't answer you, nor should they. They have a contract with KATX and although you are a shareholder, you have no right to the information from ACTLABS directly. Contacting companies KATX do business with interferes with KATX business (and ACTLABS as well) and may reflect on their relationship with said company. If you want know something call or email the company. They have always answered my emails, although once I had to send one twice and the second one was very firm and demanding. I didn't get the answer I was looking for, however I respected what they said.