It's called doing your Due Diligence. I called the Transfer Agent and posted the reply, then followed up with an email. Others called their brokers. Bottom line is if you value your money you take the time to find out the details and act accordingly. If actually pulling physical certs had been a condition of receiving the Split, I would have sold my position and rebought after the split.
The biggest misconception in the market, is that once you buy a stock your job is done and that the company and or the broker is responsible for your investment. If you want a broker to handle your account, the fees are much higher but you do have some recourse. If you choose to invest online yourself at a discount to normal broker fees, then you are responsible to "know" what is entailed in the stocks you purchase. I have an uncle that invests through a full service broker(big board), where they make recommendations and follow through on everything. He pays thousands of dollars in commission fees for the service but he doesn't have to worry about the details.
No one buys penny stocks through a full service because the fees would be too high, so the responsibility ultimately falls on us. Message Boards like this help when people share their DD.