After i got off the phone with the lady from 'Epic', whom i believe is responsible for the ballots, i was supposed to call etrade, but have not yet. She has called me 2 times since then - once to ask me if i called etrade and if i hadn't to let me know that they had called etrade and i should be getting a call from then (no call from etrade yet) and just now called me back again (but i missed her call and no message)