i, and others, have emailed them many times, sometimes getting responses direclty, sometimes, indirectly (through PRs or the update call), and sometimes no answer....
Great idea. They do encourage emails with suggestions/input to info@encountertech.com In our experience, they rarely reply via direct email but we have seen many suggestions addressed and replies in the CC update. Your suggestions would be appreciated. We have had a lot of very constructive criticism & discussions.