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05/11/04 10:31 AM

#8137 RE: barbeszoo #8133

From: "Comcast Ecare - New England" <more_information@cable.comcast.com> Add to Address Book

Thank you for writing.

Thank you for taking the time to contact us regarding your interest in The Q Television Network. We appreciate knowing which networks appeal to our customers, and we use that information whenever we add networks to our line-up.

Our goal is to provide a wide choice of quality cable networks and local broadcast channels reflecting the diverse programming interests of our customers. In addition to requests from customers, the following factors play a part in our decision making process:

FCC regulations, such as requirements to carry all local broadcast channels.
Requirement by local broadcasters to carry their affiliated cable networks.
The number of access channels required by local government.
Customer satisfaction with networks carried in other systems.
Customer satisfaction with similar networks.
Importance of the network to our diverse community.
Level of interest across a percentage of our customer base.

Per-subscriber programming fees charged by the network versus the value added to the line-up.

As you may know, we have been investing millions of dollars in new technology to increase the channel capacity of the system through digital technology. So an additional factor in launching new channels is whether or not a particular network is available in the digital format.

What this all means is that we take all requests for new networks very seriously, and that we carefully consider the overall impact of adding each network. While we cannot honor every request, we do take each request into consideration in planning future changes to the line-up.

If you have any future questions or problems, please feel free to email us again. When replying to this address, please include this message as well as all previous correspondence regarding this issue.

Sincerely,
Dave