OK, the next time I see Rich(hopefully in a few weeks), I will pass this along. Although I won't poke him in the chest!!! I am sure he is already aware of this, since this is his first publically traded company, there have been some growing pains. Some leasons are learned the hard way, but the company is the better for it.
Most of the problem as I see it comes from production delays. It is a shame that earlier this year announcements came out with aggresive schedules, which weren't met. With the new COO, Rich will have one of the missing links shored up in the management structure.
The company grew slow this year because management grew slowly, or at least slower than anticipated. The company is fine, too many people are not being patient.