I have a couple of things to day about this. They are complaining about the pool not being finished on time, yet they clearly admit that it was a very rainy spring. Dont get it you can work on wet ground or wet cement, you would get a poor job
Next they say that they had a written contract but an oral agreement as to completion date. Well with anyone who know contract law, it clear states that was is written is what governs. If an item is agreed to it should be put in writing. This way a court would know what the parties agreed to. Oral agreements are not the same as a written contract, the terms of the written contract will alway govern the agreement. If what was agreen to orally was important the parties would have put it in writing. There should be a paragraph in the agreement that states oral promises are not enforceable unless put in writing. MAJOR PART OF CONTRACT LAW.
Another part that gets me is that the writer who I assume is the homeowner, states that "Inspection visits and interior work were not coordinated with the homeowner". That just does not read right. If the homeowner wrote that they would not refer to themselves that way.
But regardless of all this, it was great to know that we had additonal projects going on. Doesnt make sense that they never identified the PBLS person buy name. This sounds like the customer you can never make happy. They only hear what they want to hear and see what they want to see.
They even stated that they were very happy with the subcontractions, the workmanship was excellent. You have to look at the source to get the true intent of their complaint.
Some people just like to bitch.
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