I guess my point is that I'm not going to become too critical of Shamus unless I'm willing to do the job myself. I have been asked to be a Director or Chair this board on a number of occasions, and I continue to refuse.
I'd rather consider the source and deal with it, instead of beating him up for doing something I'm not willing to do myself.
FWIW, I can relate to his frustration with unanswered correspondence with the company. It's absurd.