Replies to post #5273 on StockCharts Support Forum

[tdium]

Yes it has been painfully slow all last week...happens as soon as the market opens. Also the streaming update feature drops out all the time...very frustrating.

Same old customer service.

[need luck]

yes, but not just slower SC service

it's even worse

upon refreshing on a random basis I got erroneous charts
since I trust I look at REAL TIME I make decision based on that !!! That's why I'm PAYING for real time ..... while the data is a DELAYED data!..

At first, since I knew what data was there just before and like an imbecile I trusted Stockcharts on providing what is expected and PAID for, I was intrigued "What the hell, How is possible"? and got frantically looking around at tape and other services and realized that my supposedly reliable stockcharts is outright lying to me.
Then got back to my "dear" stock"CHART"s and upon closer look I realized that the service and data I receive is all of a sudden delayed (yellow) and got hugely frustrated.

Then I refreshed and refreshed and refreshed (you get the point) and finally it got green.
Since then I now have an extra problem to watch for in the market ..courtesy of stockcharts "service", now on top of everything I have to look, and double-check and make sure I'm looking at real data.

The problem was worse at the beginning of week and seems random. For example, a page with few charts on it may get some charts real time and some charts delayed time.

I got extremely frustrated few days back when I needed real time number right away at the close and instead got the fking DELAYED data like a mockery time after time after time.


very frustrated customer

:0(