Thanks for sharing the update.
Can you also let us know if the person you managed to get the response from is from the current IR team? If so, his candour on the inadequacy of his organisation is truly surprising.
If he is not from the current IR team, is he from the incoming IR team? If so, is having 2 IR teams serving the company at the same time a normal practice?
Or perhaps he's not from the IR team(s). If so, did he say where he is in the organisation?
Thanks for clarifying.