They gave Hyperion a nonsensical reply! Hyperion asked again today, not holding His breath!!
“This is written in response to your live chat received by
E*TRADE on February 8, 2024. In that communication you expressed frustration with the status of certain stocks as restricted on account XXX-XXX092. We apologize for the delay in providing this response.
E*TRADE is committed to providing world-class customer service in each and every circumstance, and we regret if you feel this was not your experience. The Autris (AUTR) stock held on your account is classified as Over-The-Counter (OTC), which means that it is a restricted stock with different rules for trading than normal stocks. In the case of an OTC, the pricing data for the stock is not always available, therefore we require clients to call in to make a trade as there may not be sufficient liquidity in the security to process the trade at a given time. We regret any inconvenience this process may cause you, however we affirm that the correct procedure is being followed.
Should you have additional questions regarding this matter, please contact Customer Service by calling + 1
800 387-2331.
Sincerely,
E*TRADE Compliance Department
7:00 AM - 3:30 PM MST Monday - Friday
1-800-387-2331
Client Relations Analyst”
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