Replies to post #5997 on Investor Help (NO Ihub questions)

[ottoman]

thanks. I may wait and see what their response is, so that I can include the response in any complaint submission

[cintrix]

I think that is definitely a good idea.

[ottoman]

well, Ally Invest has re-opened my brokerage account. Just a very impersonal email stating that my brokerage status was "open".

No explanation, no apology. I calculate I lost about $25 by having the account frozen for the past 2 days. No biggie, But hey, that's gas money.

I submitted a complaint to FINRA this morning, before my account was reopened lol. I wonder if Ally Invest received an immediate email from FINRA regarding my case. I had the reference number from my phone conversation (which I always record), and customer service person's name.

Anyway, I would still highly advise anyone reading this post to NOT open an Ally Invest account. It takes several attempts to log into the account on Web Browser (they are aiming for the Android APP-using customer, not your PC /Laptop using Dinosaur like me), so their web-browser interface is horrible now.