Agreed...but at a cost of losing customers? The one thing they could have done from the beginning is build a better website. That was the number 2 compliant behind delivery times. Almost all on IHUB had great ideas they should incorporate before they released the second version of the website and none were made. The search function is horrible, the pictures are not updated, the different media (HD, blu-ray, UMD) are not defined except in the small picture, and the queue design is not good. Also, the gaming inventory is a big problem. One guy said the name of the company is GAMEZnFlix, they are targeting gamers, yet my game is sitting in my queue for two or more weeks before shipping. If 12 customers sitting in a room can come up with a much better design, how could GZFX not due it with the millions they paid consultants.
One guy had a great idea of a personalizable webpage. Therefore combining something like a myspace page and the rentals. He said it should be more then just a place to go to rent movies it should be a destination site (include reviews, updates on what is coming out, weather, news...etc).
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