I hate to delay and miss the original target.. so many trash companies fruitlessly dangle the uplist carrot for years.. but that's what happened as we were supposed to be nearing the finish line in Q2. The accountant's assistant became the only contact that could finally be reached.
Without asking for our money back - we were simply inquiring about our audit status - she immediately refunded the past several months of payments.
I would say that we are in better hands now with our new accountant than we were before but it was not the desired outcome at the time.