Another WIZZ active opening... Purpose of the position:
WizzAir is looking for a talented Senior Product Manager to join our Digital Transformation & Innovation team and take ownership of our WizzAir Digital customer journey.
Do you like taking a company to a new direction? Do you obsess with the customer, and relentlessly bring inspiration and innovation to every day life? If so, read on and apply.
As the Senior Product Manager of Digital Customer Journeys you are in a truly cross-disciplinary role, and lead digital strategic initiatives ensuring a seamless digital experience across Wizz customer journey. You will oversee a portfolio of digital strategic initiatives consisting of numerous products such as Customer Engagement, Frictionless journeys, Disruption Management, Next Generation Platform, Personalization etc. You will have accountability for the end-to-end product of the value stream and discovery on new efforts.
This is a strategic role that has significant business impact, and exposure. You will focus on delivering experiences that set up our millions of customers, and have direct impact on Wizz Air success.
You will be a go to partner for the business, a bridge between business and Digital. You will set the vision for a cross-product business value domain, and have an accountability and decision-making for Digital decisions within a business value stream area. You will collaborate with business stakeholders, including C-suite leaders. You are exceling at working across teams, and you are tirelessly looking for opportunities to optimize and streamline collaboration.
You have an internal drive to innovate, and you are using your persuasive power to guide senior leadership and business stakeholders to first-class digital solutions to bring to live seamless end-to-end experiences.
You lead and mentor a team of Product Managers who are responsible for each product area, and with your leadership they work with a smooth and find synergies and drive process changes to achieve efficiency. You develop and coach organization on how to experiment, iterate and innovate to redefine how we serve consumers, personally at the scale.
You will have a thorough understanding what a truly seamless customer experience is like in the airline and you will work every day to achieve the most integrated and seamless experience possible.
Join us to become part of Digital Transformation of the fastest growing airline in Europe, which is set to quadruple it’s size by end of this decade. We are an international, diverse and collaborative team who loves to challenge status quo, and is on mission to build a future of the aviation.
Responsibilities:
Lead product teams to evaluate customer needs, existing data and experiences provided today, and find opportunities to improve
Collaborate closely with business stakeholders and serve as a “digital customer experience authority" to help select and validate promising ideas and scenarios, assessing whether they drive specific initiative goals
Responsible for continuous value product for end-to-end value stream, and measuring this through KPIs, metrics and business case realization
Based on customer feedback and organization experience, elaborate user stories, assess value, develop business cases and prioritize to ensure the team is creating maximum value in alignment with the customer experience strategy
Shepherd projects from ideation to test results analysis and iteration
Measure the success of product changes and design and pursue relevant metrics and opportunities data might reveal
Lead and mentor other Product Managers who drive change to achieve seamless Digital Customer Experience
Report on achievements and Control all cost associated with activities
Provide information for management by preparing short-term and long-term forecasts and special reports and analyses; answering questions and requests.
Coach team on product management techniques and business ideas testing and experimentation methods
Ability to influence broader Wizz Air organization to develop the truly inspirational digital experiences
Stay at the forefront of digital best practices and retain a comprehensive understanding of our evolving tools and systems
Find opportunities for innovation and hypotheses on how to drive towards specific business goals through our customer experience; run experiments to validate these hypotheses and determine solutions to bring to market.
About you:
You have a proven track record as lead Product Manager, where you have taken commercial SaaS products to market
You have a demonstrated customer focus knowledge and experience designing end-to-end customer experiences
You have proven skills in engaging customers in a service industry through digital tools
You are familiar with current CMS applications and frameworks, the market and vendor landscape
You possess a strong understanding of SEO best practices
You have broad marketing knowledge with focus on digital experience
You have a proven track record in driving projects to completion and measurable value product
You have experience working with common product management & collaboration tools (Aha, Miro, etc.), and experience with Agile framework
You are a strategic thinker able to identify opportunities for growth and value creation
You are comfortable partnering across teams, and presenting in front of executives
Demonstrated ability to successfully collaborate with product teams or agile teams
You have experience in managing complex projects and/or product portfolio
You have curiosity to continously improve and a desire to mentor and develop the team of Product managers
You are excellent communicator and have ability to build bridges between teams
Strong analytical and problem solving skills
Ability to work well under pressure ensuring tasks are prioritized and goals are met
You are result-oriented and persistent
You display proactivity
You are a great team player, and motivate through leading as example
You show innovation, creativity and design thinking practices
Completed university, or college degree
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