He just pulled up my account and verified which holding I wanted sent over. I told him to send all of the shares to VStock and he knew them right away, (they must have been on a list he was looking at) He did it while I was on the phone with him and I received the confirmation of a match from VStock about 2 hours later. Worst part of the call was the horrible elevator music while I was waiting 40 minutes for someone to pick up. :-)
Just to add, the rep that was working with me said sometimes they don’t have a controller number, but if they do, there’s a chance it wouldn’t go through by not providing it. It doesn’t sound crucial, but I didn’t want to take the chance.