Of course you don't mention the exact opposite review of someone truly satisfied of their stay.
I'm sorry but only 2 reviews diametrically opposed in experience allows us to determine more or less nothing about how the facility is performing.
Correction, your fud is completely baseless, there's 4 reviews currently shown and 3 out of 4 are shining, but lets focus on the one negative, because that's what we like to do when the pps is low right?